eBay (UK) Customer FAQ

If you've ordered an item and see a charge on your credit card but no record of the purchase in your eBay account, check your email for an order confirmation. It's possible the order was placed using a different account or email. If you still can't find the order, consider reviewing your payment method to ensure it was processed correctly. You may also want to check your bank statement for additional details. For the most up-to-date contact information for eBay (UK), there is a link right here on this page.

There is a link to the most up-to-date contact information right here on this page that you are viewing.

If you can't access your eBay (UK) account, try resetting your password by selecting the "Forgot password?" link on the sign-in page. Follow the prompts to reset it using your registered email address or phone number. If you believe your account may be compromised, check your email for any security alerts from eBay and follow the instructions provided.

If you have not received an item you purchased on eBay, check the tracking information provided by the seller. This can give you updates on the shipment status. If the item is marked as delivered but you haven't received it, contact the seller through eBay’s messaging system. If you cannot resolve the issue with the seller, you may be eligible to open a case for item not received through eBay's Resolution Centre. Remember to keep all communications and evidence related to the transaction.

To book replacement labels for your items, go to your eBay account and find the "Order details" page for each item. There, you should have the option to print new labels. Look for a link or option indicating "Print new label" or similar. Be sure to check if you are within the booking time frame for labels. If you encounter any difficulties, refer to the instructions provided on eBay's platform.