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How Do I Recover My WeChat Account?

This article talks about how you can recover your WeChat account if you have forgotten your WeChat password. Detailed instructions about using your phone to reset your WeChat password via a verification code are provided. Instructions on reinstalling the WeChat app if the previous method fails are provided as well.

Dec 9, 2022

WeChat is one of the most popular messaging and mobile payment apps around. However, with the large number of online accounts modern people have, it's easy enough to forget the password to one of them. If you use WeChat but have forgotten your WeChat password, this help guide will show you how to recover your account.

Using Your Phone

If you have your phone nearby, the easiest way to recover your account is via text message. Just follow these instructions:

  1. Open the WeChat app.
  2. Click on the 'Login' button located at the bottom of the screen.
  3. Under ID Type, select "phone number."
  4. Select your country.
  5. Enter your phone number. You will be sent a text with a verification code.
  6. Try to log in again, but select the Login Via Verification Code rather than using your password.
  7. Enter the verification code.
  8. Complete the Captcha.
  9. Select Set Password.
  10. Enter a new password.
  11. Click on the Done button.

Reinstalling the App

If you are not able to reset your password, you can try reinstalling the app after you have wiped out all of the WeChat data on your mobile device. Follow these instructions:

  1. Close the WeChat app.
  2. Open the Application Manager on your mobile device.
  3. Select WeChat.
  4. Delete the data and cache files.
  5. Uninstall the WeChat app.
  6. Restart your mobile device.
  7. Reinstall the WeChat app. Now that all of the old data associated with it has been deleted, you can log into it using the password you set up on the new installation.

If you cannot recover your WeChat account using either of the methods described above, you will have to contact WeChat's customer service division. A representative should be able to help you regain access to your account. It has no customer service phone number, just an email option.

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Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

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