Walgreens ships orders via a variety of carriers, including USPS. If your order is missing, contact Walgreens directly to report the issue. You might receive a refund if the order is permanently lost, or a Walgreens representative may provide an estimated timeline for delivery. If Walgreens is unable to assist you, you can contact USPS to report the missing package. In some cases, USPS may provide a refund for permanently lost deliveries.
Walgreens offers delivery for online orders. The company uses a variety of carriers for delivery, including the United States Postal Service. If your order was shipped via USPS and went missing, you have two main options to resolve the problem: contact Walgreens or contact the post office. In most cases, you should contact Walgreens first because it was responsible for shipping your order.
Walgreens has a helpful customer service team ready to help with your missing delivery. The best way to get in touch is by phone. The Walgreens customer support phone number is available 24/7. When you call, be ready to provide your order number. You can locate your order number in the confirmation email sent by Walgreens. You can also review past orders on the Walgreens website if you have an account:
On the Purchase History page, you can locate the order number for your missing delivery. Have the number ready before you call Walgreens.
Once you're connected with a Walgreens representative, inform them that your order is missing and answer any related questions. Depending on the situation, they may provide a refund for the missing delivery. They may also contact USPS to try to locate your order. If a refund is issued, it will generally take 30 days or less for the refund to process.
In most cases, Walgreens will resolve missing deliveries — so most customers do not need to contact USPS.
If Walgreens is unable to assist you, contacting USPS directly is a smart next step. USPS offers a customer support phone number, but most customers should complete a Help Request Form for faster support.
On the next page, you will be prompted to enter the tracking number for your delivery. Before going forward with the Help Request Form, confirm that your delivery tracking information has not been updated. In many cases, deliveries are simply delayed and still expected to arrive. If your tracking information has not been updated, continue with the help request.
USPS generally responds via email in 7 business days. Depending on the situation, you may be informed where your package is located and why it's delayed. You may also be entitled to a refund if the package is permanently lost.
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