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Virgin Active Customer FAQ

Top Answers & How-to Guides

What is Virgin Active's Phone Number?

The question we are asked most often is about how to talk to Virgin Active customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What additional services or benefits are included with membership?

At Virgin Active, members enjoy a range of additional services and benefits as part of their membership. Designed to enhance overall...
Ask any question you have about Virgin Active customer service, get an answer now.
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Membership Information

What is the process for updating my personal information?

To update your personal information with Virgin Active, you can do so by logging into your online account on the Virgin Active website....
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What are the different membership options available?

Virgin Active offers a variety of membership options tailored to meet individual preferences and fitness goals. The popular options...
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What is the cancellation policy for membership?

The cancellation policy for Virgin Active membership allows members to cancel their membership at any time, subject to a minimum notice...
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Facilities and Services

What are the facilities provided at Virgin Active?

At Virgin Active, members have access to a diverse range of top-notch facilities and amenities to enhance their fitness journey. Our...
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Can I bring a guest with me to Virgin Active?

Yes, as a Virgin Active member, you can bring a guest with you. We encourage our members to share their fitness journey with others...
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Are there any age restrictions for using the facilities?

There are age restrictions for using the facilities at Virgin Active. Children aged between 0-15 years old can make use of our designated...
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Is there a dress code for using the gym?

Yes, there is a dress code in place for using the gym at Virgin Active. We require all members to wear appropriate workout attire that...
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Are personal trainers available at Virgin Active?

Yes, Virgin Active provides personal trainers to enhance your fitness journey. Our qualified and experienced personal trainers are...
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What additional services or benefits are included with membership?

At Virgin Active, members enjoy a range of additional services and benefits as part of their membership. Designed to enhance overall...
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Membership Management

Can I freeze my membership temporarily?

Yes, you can temporarily freeze your membership at Virgin Active. We understand that sometimes circumstances arise where you may not...
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Help me with my Virgin Active customer service issue

Ask any question you have about Virgin Active customer service. We will do our best to get you answers right away.
We look to the Virgin Active issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Virgin Active issues reported to GetHuman
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