Vimeo Customer FAQ

We're sorry to hear you're having trouble accessing your purchased content. If you're logging into the correct account and still can't see the video, it may be due to changes in Vimeo's policy or an issue with the video itself. It could be that the video was deleted or made private by the uploader. Another reason could be related to your account status. But without more detailed information, it's hard to pinpoint the exact cause. We suggest rechecking your account status and getting in touch with Vimeo's support for further assistance.

Absolutely, you can add a voiceover to your videos in Vimeo Create. Just go to the "Audio" tab in your video settings. There you'll find the "Voiceover" option. By clicking on it, you can start recording your own voice directly. It allows you to choose when and where you want to add the voiceover in the video. Remember that your device will need to have a working microphone for this feature to work. Then, you can adjust the volume as needed. It allows for a creative and unique way to personalize your content. Make sure to save your changes when you're done.

If Vimeo is not accepting your payment for a premium upgrade, there could be several reasons. A common one is that the payment details were entered incorrectly. Please double-check your details and try again. It might also be that the payment method is not supported. Vimeo accepts major credit cards, PayPal, and certain debit cards. If your card issuer or bank is located outside of the United States, they may have rejected the charge due to security reasons, in which case, you should contact your bank. Additionally, some purchases may require a mobile phone verification for security purposes. Make sure this process has been completed. Lastly, Vimeo might be experiencing temporary issues, so waiting and trying again later is recommended.

To remove an 'in use' credit card with an old expiration date from your Vimeo account, first, make sure you have another valid payment method in place, as Vimeo requires at least one. Now, follow these steps: Navigate to your 'Billing Settings', found under the 'Payment Methods' section. Here, you'll see the card details that are currently on file. Find the card you want to remove, hit the 'Remove' option next to it. Please remember, the remove option won't appear if it's the only credit card linked to your account. You'll need to add another payment method first before you can remove the old one.

If Vimeo closed your account due to inactivity, you can try to reactivate it. Visit Vimeo's login page and enter your email address and password as usual. If your account is inactive but not yet deleted, there should be an option to reactivate your account. But if your account has been permanently closed and deleted by the Vimeo team, regrettably it’s impossible to restore it. In such cases, your best bet is to create a new account. Remember, Vimeo deletes accounts due to inactivity usually after a year of non-usage, and after sending an email warning about the impending deletion.