In a nutshell: If your Verizon wireless device has started glitching, or has even stopped working entirely, then you need to know how to get support from Verizon for it. You have a few different options for doing so, and between them, you should be able to find a way to get the help you need.
If your Verizon wireless device has started glitching, or has even stopped working entirely, then you need to know how to get support from Verizon for it. You have a few different options for doing so, and between them, you should be able to find a way to get the help you need.
You can get to learn more about your device in a thorough, easy way with Verizon's device simulator. It will walk you how to do everything from setting up your device to managing your backups, and learning more of how your device works can help you understand and troubleshoot problems all by yourself.
If you have Verizon Mobile Protect, Total Equipment Coverage, or Wireless Phone Protection insurance, you can file an Asurion claim to get your device repaired or replaced.
It's easy to do and it solves a surprising number of problems, so it's best to start with this one. If it doesn't work, or if the problem is that your device won't turn on, go on with the next step.
Make sure that airplane mode hasn't been turned on, that you don't have Do Not Disturb mode turned on, and so forth. Sometimes these setting can get accidentally changed during an update.
Verizon troubleshooting page
Click the Show More button to show more options.
If this doesn't solve your problem then continue on with the next step.
Verizon store locator
Verizon customer service
Verizon's customer service department is open from 7:00 am to 11:00 pm EST from Monday through Friday and from 8:00 am to 9:00 pm EST on Saturdays and Sundays.
If Verizon isn't able to help you fix your device, it might be time to replace it. However, you can also try contacting your device's manufacturer for help before you do.
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