Many events can happen that may impact your vacation or travel plans. Don't worry, reaching out to the guest services desk is the easiest way to resolve the issue and get a Tripadvisor refund if you're still at the hotel. If you haven't departed or came home, reach out to the contact listed in your booking details.
Tripadvisor might be a recently founded company, but that doesn't mean it doesn't provide great value to its customers. Millions of people use Tripadvisor to plan their vacation more efficiently since the site offers dining reviews, event planning, rentals, and more. There are occasions when plans change, however, and you may need to cancel a reservation, which is understandable. Read on to learn more about how to obtain a refund from Tripadvisor.
You can cancel or edit bookings for Tripadvisor directly if you're a Plus member; this means that the business will process your refund accordingly. In fact, you're provided a refund balance which will reflect any applicable cancellation policy before submitting the transaction. All refunds are processed to the original payment method. Reach out to Tripadvisor customer service agents here for any concerns.
It's important to note that you'll need to reach out to the respective hotel or other business if you're not a Plus member. The contact information for any cancellations and related policies will be found in your confirmation email and your Booking page next to the appropriate reservation. Keep in mind that cancellations made with a third party will not reflect in your Tripadvisor account, so it's best to reach out to the correct hotel if you need help.
If you're still at the hotel and experience billing discrepancies, reach out to the lobby desk for help. The associates there should be able to correct any pending charges, explain any items on your bill, and print a corrected bill of your stay.
Guests in vacation rentals may have to reach out to the owner or landlord to resolve billing issues.
The timeframe will depend heavily on the product type and payment method. Vacation rentals paid with a PayPal account are refunded within 24 hours but if you used a credit or debit card, it could take up to 10 business days. It's unknown when bookings made through Tripadvisor Plus or from owners of vacation rentals are to be refunded, but you can check with the hotel itself.
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