It's always a hassle when you place an order and then change your mind and want to cancel, especially if you wait too long to cancel. If you want to cancel a Toys-R-Us online order, go to their website, find the order, and click on it. Hopefully, there will be an option to cancel.
It is always important to make sure you are ready to purchase an item when ordering online since it's not so easy to cancel and some stores don't even allow cancelations. It's not the same as returning an item that you purchased at an offline store where you can simply take it back to the store and get a full refund right there and then. Some online stores may not give you a full refund since you may still have to pay for shipping charges if the item was already shipped. Moreover, you will have to wait for your money to be returned to the method of payment you used to purchase the item. If you purchased something online from Toys-R-Us, you have a certain amount of time to cancel it before it ships; otherwise, there are certain restrictions that apply.
If you placed an order on Toys-R-Us.com that hadn't been processed yet and you wish to cancel, visit the site and navigate to your orders page. Once there locate the items that you want to cancel and click on it. If your order was not yet processed, you will have the option to cancel the order with one click. Provide the reason why you wish to cancel the order and then click, "Cancel Item".
Canceling or changing your order at Toys-R-Us online may not be permitted after a certain amount of time. What you need to understand is that this online store works on a system that is designed to get your orders out as quickly as possible. Therefore, even if you just got done placing an order, after clicking "Submit", you may not have the option to cancel your entire order or even part of your order.
If the option to cancel your order is not available, then your order may have already begun processing and you would have to contact a customer support agent for help. While your cancellation cannot be guaranteed, the associate will make an attempt to contact the warehouse and find out if the order has already been shipped or not. This will prevent the order from being shipped if it hasn't been sent already. However, if the order was already shipped and is on its way to be delivered to you, then you will have to wait to receive the package and then go through the process of sending it back. If you're lucky, you can catch the delivery driver and refuse the order, which will get sent back to the store. Once the package is received by the store, you will be issued a refund back to the method you used to pay for the order.
Note: If you cancel your order in time, your credit card won't be charged, but if you placed your order using a gift card, it may take up to 3 to 5 business days to receive credit back.
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