This article discusses what you should do if you have developed a problem with your Time Warner mobile service, known as Spectrum Mobile. Instructions for figuring out if the problem is due to your phone instead of Spectrum Mobile are provided. So are instructions for determining if anyone else has already reported your problem and instructions for reporting the problem yourself.
Time Warner's Spectrum Mobile service experiences speed and connectivity problems sometimes, like any other mobile service does. If you have a problem with your Spectrum Mobile service that you need to report, follow the steps below.
Check to See if Your Phone Is the Problem
Before you report a problem with your Spectrum Mobile phone service, check if your problem could be the phone itself instead of Spectrum's service. Follow these instructions:
Check to See if Anyone Else has Reported the Problem Already
To avoid a long wait on hold with customer service, you can check to see if the problem has already been reported. You can use the Down Detector service to see if the problem has been reported already. Go to the Down Detector Spectrum Mobile page and look under the Outage History. If a problem in your area has not been reported, you can contact Spectrum Mobile to report it yourself.
Making the Report
You can also get Spectrum Mobile's contact information from here.
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