In a nutshell: Ticketmaster's policy states that refunds are only processed if an event is canceled or postponed. To request a refund, visit the specific event page for instructions. If the event is rescheduled, tap the
As per Ticketmaster's policy, no refund will be processed unless the event is postponed or canceled. However, you can still request a refund if you have a valid reason for doing so. When the event is canceled, you can get a refund by visiting the specific event page for further instructions. The details about the refund process will be posted on the page; ensure you follow the process to get the money you've paid for the event. Sometimes, the money is automatically refunded when the event is canceled. Do you need a refund? Read this helpful guide.
If the event is rescheduled or postponed to another date, tap the Request a Refund button to process the refund. Just follow the on-screen instructions before submitting your refund request. Depending on your bank, the money should appear in your account in 5-7 business days.
If the event is neither canceled nor postponed and you still need a refund, go to Ticketmaster's Submit a Request page. Use this link:
https://help.ticketmaster.com/hc/en-us/requests/new
Fill out the required details and include your order number, subject, and description of the issue. Be as specific as possible to ensure you get refunded for the amount you paid for the event. If it's a medical reason, ask your doctor for a medical certificate as proof. Attach the files to the request. Include the last four digits of your card before clicking Submit.
Ticketmaster should get back to you for the status of your refund.
When the organizer cancels the event, the refunds are usually sent to the original method of payment, and it can take 14-21 days. Note that you cannot request a refund if you decide not to attend the event. Also, it may be beneficial to purchase ticket insurance if you aren't sure you'll be attending. This way, you're covered for many reasons and may get a refund. Do you still have concerns about requesting a refund from Ticketmaster? Contact Customer Support today.
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