This article describes how to return a signal booster that was purchased from T-Mobile. It gives instructions for making returns in person and making them via the mail. The various fees that may be applied to the return are discussed. T-Mobile's return policy is described and the rules applying to refunds are given as well.
T-Mobile's signal booster provides extension of your home network's effective signal range. If you need to return yours then just follow the instructions given below.
T-Mobile's Return Policy
You can return an item to T-Mobile for a refund or exchange as long as you return it within 14 days of the date of purchase, if you bought it at a T-Mobile store. The window goes up to 20 days from the date you placed your order if you bought it online. A restocking fee of $25 may be deducted from your refund.
Making the Return in Person
If you bought the signal booster at a T-Mobile store then all you need to do is bring it back to the same store. If you bought it online but want to return it to a store in person, then use T-Mobile's online store finder tool.
Making the Return through the Mail
You have 30 days after you start the return by requesting a shipping label to return the package. If you do not make the return in this time then you will be charged an additional fee.
After T-Mobile receives your signal booster, technicians will inspect it. If they believe it is damaged beyond normal wear and tear, they will assess a damage fee.
If you have any questions, or need any further help during the return process, you can contact T-Mobile's customer service. They have phone support, chat support, online help forum, Twitter support, and Facebook support.
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