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What Do I Do If My Square Account Was Deactivated?

In a nutshell: Square offers a range of tools to help businesses and organizations manage their sales and operations. Start by creating an account, but ensure you provide Square with complete and accurate information only during registration. Otherwise, Square may decide to terminate or deactivate your account if you fail to comply. It's also important to adhere to their terms of use to avoid further issues with your account. If you have a Square account that has been deactivated, chances are you might have violated the terms of service. Read this helpful article, and we'll help you resolve the problem.

Introduction

Square offers a range of tools to help businesses and organizations manage their sales and operations. Start by creating an account, but ensure you provide Square with complete and accurate information only during registration. Otherwise, Square may decide to terminate or deactivate your account if you fail to comply. It's also important to adhere to their terms of use to avoid further issues with your account. If you have a Square account that has been deactivated, chances are you might have violated the terms of service. Read this helpful article, and we'll help you resolve the problem.

Check Your Email

Before contacting Square, check the email associated with your account and look for any deactivation email from them. Check the spam folder as well if you can't find it in your inbox. If you can find one, check and review the deactivation email for any resolutions. You may still be able to recover your account with Square if you contact them. How to get in touch with Square? Check out the next steps.

Call Them Directly

Check out Square's Support page to see a list of options on how to contact them regarding the deactivation of your account. If you urgently need their tools or their services, we recommend calling them ASAP. Let them know that your account was deactivated and ask why you can no longer access your account.

Do note that you may be put on hold, but feel free to call them back if you're unable to wait for a representative on the line. Their availability varies, depending on your Square subscription. If you prefer not to call, feel free to also message them via the chat feature on the website.

Click the Question Mark Icon

You can find this in the lower-right corner of the page. The question mark icon is Square's chat feature. Click on the icon to start chatting with a virtual assistant. You may be able to speak to a customer service representative regarding account deactivation if you contact Square during business hours.

Whether your account will be reactivated or not depends on your violation. Square staff will review your case and let you know if it's still possible to reactivate your account.

Send an Email to Square

You can also send an email to Square via the Contact Options page. Just tap Email us and fill out the required information. Write a detailed message asking them why your account was deactivated and what you can do to recover your Square account.

Wait for Square to get back in touch with you in 24-48 hours regarding your deactivation concern.

Conclusion

If Square reactivates your account, be sure to review their terms of use to avoid future problems. Should you need further assistance with using Square, visit the Support page. You'll find comprehensive information regarding payments, Hardware, Online store, Customer engagement, and Items, and Inventory. Still having problems? Do not hesitate to get in touch with Customer Support today.

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

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