In a nutshell: If you have questions about your Social Security benefits, the good news is that there's plenty of information available that can provide the answers you need. There are also individuals you can speak to who could help. Follow these steps to get started.
If you have questions about your Social Security benefits, the good news is that there's plenty of information available that can provide the answers you need. There are also individuals you can speak to who could help. Follow these steps to get started.
Head to the Social Security Administration website.
Locate the menu on the Social Security Administration website. You'll see it in the upper-right corner of the homepage. It says "Menu" in white text, with three white horizontal lines against a blue background.
Click the three white horizontal lines to expand the Social Security Administration menu. A white menu will appear with three topics and a search bar.
Since you have questions about your Social Security benefits, look for the "Benefits" line on the menu. It should be the first option under the search bar.
Click on the "Benefits" header. Doing so will expand the menu below "Benefits."
Since you have general questions about Social Security benefits you're already receiving, look for the line that says "Manage benefits."
Click on "Manage benefits." Doing so will take you to the "Manage Social Security Benefits" page.
There are three primary topics on the "Manage Social Security Benefits" page: "Changes and planning," "Payments," and "Benefits." Choose the topic that best pertains to your situation.
Pick the relevant subtopic on the "Manage Social Security Benefits" page. There are several to choose from. For example, a few under "Payments" include "Overpayment," "Direct deposit," and "Tax payments and withholdings."
Every subtopic includes a corresponding link. Click on the one that pertains to your subtopic of choice.
Clicking the link will take you to another page with information about that subtopic. Read the page in its entirety.
Each page usually contains instructions for how to complete certain tasks. Follow the instructions if they pertain to your situation. If you need further assistance or have questions, please proceed to Step 13.
If you have questions or need help, contact the Social Security Administration. A representative can assist you through the process or provide you with answers.
Have all the information about your situation ready when you call. This ensures you can provide accurate details if they have any questions. Make sure to take notes during the call, including writing down the date and time as well as the representative's name. Jot down any information they give you so you can reference it in the future, if needed.
Don't hesitate to reach out to the Social Security Administration directly if you were unable to find the answers you need on its website. Make sure to call during its service hours.
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