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Soccer.com Customer FAQ

Top Answers & How-to Guides

What is Soccer.com's Phone Number?

The question we are asked most often is about how to talk to Soccer.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Soccer.com Customer Questions

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Returns and Exchanges

How Do I Return an Item to Soccer.com?

As a Soccer.com customer, getting the product you want and one that meets your needs is important. If you are not satisfied...
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What is the return policy for Soccer.com?

Soccer.com offers a customer-friendly return policy, allowing returns within about thirty days for unused items. Full refunds...
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Can I exchange an item instead of returning it?

Soccer.com generally allows exchanges rather than returns, particularly for different sizes or colors. However, policies may...
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What is the timeframe for returning an item?

Soccer.com generally permits returns within thirty days of receipt, provided items are unaltered, unworn, and tagged....
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Do I have to pay for return shipping?

Soccer.com’s return shipping policies can differ based on the situation, but usually, customers pay for return shipping unless...
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How long does it take to process a return?

The return processing time at Soccer.com generally takes five to seven business days after the item arrives at their facility....
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Can I return personalized or customized items?

Customized items are generally non-returnable at Soccer.com because they are made to individual specifications. Returns may be...
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Do I need the original packaging for a return?

It is typically recommended to include original packaging for returns to Soccer.com, as it protects items during shipping and...
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How will I receive my refund for a returned item?

When returning an item to Soccer.com, ensure it follows their return policy. Once the item is received and checked, a refund is...
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Are there any items that are not eligible for return?

Certain items are not returnable on Soccer.com, including personalized products, used items, and clearance merchandise....
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Can I track the progress of my return?

Customers can track their return shipments after initiating them with Soccer.com. A unique tracking number is usually provided...
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Payment and Gift Cards

What payment options are available at Soccer.com?

Soccer.com provides various payment methods for a seamless shopping experience, including major credit cards like Visa and...
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Do you offer gift cards for Soccer.com?

Soccer.com does provide gift cards, which make great gifts for soccer fans. Available in different denominations, they can be...
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Product Information

How can I find size guides for soccer apparel?

Customers can find size guides for soccer apparel on Soccer.com by checking product pages for a dedicated "Size Guide" link....
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Is there a warranty on the products purchased from Soccer.com?

Many products from Soccer.com come with a warranty for manufacturer defects, although specifics can differ by brand and product...
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We look to the Soccer.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Soccer.com issues reported to GetHuman
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