How Do I Return an Item to Soccer.com?

Soccer.com, formerly known as Eurosport, has over 35 years of experience providing soccer gear to players, teams, parents and fans of the sport. As a customer, you want a quality product at a great price, but sometimes a product doesn't work out for you. How do you return an item to Soccer.com? You can get information and assistance about Soccer.com's return policy here, and below are ways to return items that don't meet your specific needs.

Soccer.com Return Policy

First, you need to become familiar with the Soccer.com return policy. The policy is outlined below:

1. Items can be returned for a full refund (minus shipping and handling) within 30 days of delivery.
2. Shoes have a specific no hassle return policy.
3. Items purchased as a set (such as shirt, pants, socks and shoes) must be returned as a set. You cannot return part of the set.
4. Returns cannot be processed on gift cards.
5. You cannot return DVDs, CDs, videos or books for a refund if the cellophane has been removed.
6. Signed memorabilia cannot be returned.
7. Uniform kits are non-returnable as well due to the nature of the order.
8. Customized orders cannot be returned or exchanged.
9. Soccer.com processes all returns or exchanges within 5-10 business days.
10. Shoes can be returned within the 30-day period by using the return label included in the packaging. Exclusions to the shoe return include mystery grab bag shoes and customized shoes (other non-shoe mystery grab bag items can be returned).

Returning an Item

If your item is eligible for a refund or exchange, you can return it by doing the following:

1. Items returned are to be shipped to Soccer.com at this address: 1014 Corporate Park, Mebane NC 27302.
2. Check your packaging to see if a prepaid return slip was included with your invoice. If there is a return slip, you can use this to submit your request for a refund or exchange at no additional cost to you.
3. Contact customer support via telephone here for instructions on how to submit your return and obtain a return form.
4. Return forms can also be obtained by emailing Soccer.com and starting the refund or exchange process.
   
5. Fill out the return form in its entirety including your name, daytime phone number, and nature of the return and place it in the return package.
6. Drop your return off with the shipping company.
7. Shipping is non-refundable, but there are circumstances Soccer.com will cover return shipping if an item is defective or meets other return policy criteria.
   
8. If you requested an exchange, look for your new item in the mail within 1-3 weeks. If you requested a refund, look for the amount of the purchase (minus shipping and handling) to be credited to your account--usually within 5-10 business days of you returning the item or items.

Returning an item to Soccer.com allows you to get a refund or an exchange when a product just doesn't meet your expectations. You can get a return form by calling Soccer.com, emailing customer support or by looking for a return label in the packaging of your item. For more information or assistance, contact Soccer.com customer service here.