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Snapchat Customer FAQ

Top Answers & How-to Guides

How do I Contact Snapchat Customer Service?

The question we are asked most often is about how to talk to Snapchat customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I recover a hacked account on Snapchat?

If your Snapchat account has been hacked, don't panic. Contact Snapchat Support by filling out a form with your username, email, cell...

How do I recover my Snapchat account?

If you deactivated your Snapchat account, you can reactivate it within 30 days by logging back in using the app. After 30 days, deactivated...
Ask any question you have about Snapchat customer service, get an answer now.
Contact Snapchat customer service

Recent Snapchat Customer Questions

How do i unlock ky permanently locked account

If your Snapchat account is permanently locked, it typically cannot be unlocked. You may want to review Snapchat's guidelines to see if you can appeal the decision or learn more about the reasons for the lock. Check the account recovery options available on the app.
Asked Dec 10, 2024 2:22 PM

How do I open my account on another phone

To open your Snapchat account on another phone, download the Snapchat app from the app store. Once installed, open the app and choose "Log In." Enter your username and password associated with your account. If you have two-factor authentication enabled, you'll need to verify your identity using the method you chose. After logging in, you can access all your snaps and friends from the new device.
Asked Dec 1, 2024 5:42 AM

How do I get my account back after being permanently locked by Snapchat due to a misunderstanding of the content of my private story post. I have the physical evidence to back up my claims

If your Snapchat account has been permanently locked, you can submit an appeal to have your case reviewed. Visit the Snapchat support page and look for the option to appeal your locked account. Provide all relevant information and any evidence you have to support your claim. Remember, these appeals are assessed by Snapchat’s team, and there’s no guarantee of account restoration.
Asked Nov 30, 2024 8:21 PM

Can't login into my snapchat. Can't access the phone number or email attached to account

If you can't access the phone number or email linked to your Snapchat account, you can try to recover your account using the Snapchat app. Select "Forgot your password?" and follow the instructions. If you're unable to recover it this way, there’s an option to verify your identity through the app, which may include answering security questions or providing other information to confirm your identity.
Asked Nov 25, 2024 6:40 PM

I can’t access my account because I don’t have the number I used or the email.

If you can't access your Snapchat account because you no longer have access to the phone number or email associated with it, you may need to go through the account recovery process using your username. Follow the prompts on the Snapchat login page to initiate recovery. If that doesn't work, you may have limited options for retrieving your account, especially if you cannot verify your identity.
Asked Nov 23, 2024 1:28 PM

Help me with my Snapchat customer service issue

Account Recovery

How do I recover a hacked account on Snapchat?

If your Snapchat account has been hacked, don't panic. Contact Snapchat Support by filling out a form with your username, email, cell...
Read more

How do I recover my Snapchat account?

If you deactivated your Snapchat account, you can reactivate it within 30 days by logging back in using the app. After 30 days, deactivated...
Read more

Technical Issues

Why is my Snapchat not working?

So your Snapchat stopped working? No problem. We've researched the most common issues and came up with the best ways to fix those issues....
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Snapstreak

What do I do if my Snapstreak disappeared on Snapchat?

You and your friends work hard to build your Snapstreaks. So what do you do when you lose your streak? Here's how you can report it...
Read more

Email Change

Can I change my email address associated with my Snapchat account?

Yes, you can change the email address associated with your Snapchat account. To do this, open the Snapchat app and go to your profile...
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Chat Conversation

Is it possible to delete a chat conversation on Snapchat?

Yes, it is possible to delete a chat conversation on Snapchat. To do so, you can simply swipe right on the name of the person you had...
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Snap Maps

What are Snap Maps and how do I use them?

Snap Maps is a feature on Snapchat that allows users to see the real-time location of their friends on a map. To use Snap Maps, simply...
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Snap Saving

Is it possible to save snaps without sending them?

Yes, it is possible to save snaps without sending them on Snapchat. Snapchat offers a feature called "Memories" that allows users to...
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Message Recovery

Can Snapchat messages be recovered after deletion?

No, Snapchat messages cannot be recovered after deletion. Once you delete a message, it is permanently removed from Snapchat's servers...
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Snap vs Story

What is the difference between a Snap and a Story on Snapchat?

On Snapchat, a Snap refers to a photo or video that you send to a specific recipient or a select group of friends. These Snaps can On the other hand, a Story is a compilation of photos and videos that can be viewed by all your friends for 24 hours. You can post multiple Snaps to your Story, creating a narrative of your day or an event. Stories can be enhanced with caption text, stickers, filters, and more. Unlike Snaps, Stories are visible to all your friends and can be viewed multiple times within the 24-hour timeframe. In summary, Snaps are private, temporary messages sent to specific individuals, while Stories are public, time-limited compilations of Snaps visible to all your friends....
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We look to the Snapchat issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Snapchat issues reported to GetHuman
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