Skrill Customer FAQ

Skrill does not support the use of routing and account numbers for transactions. Instead, it relies on unique email identifiers to facilitate payments and transfers. This method enhances security and simplifies the transaction process.

We're sorry to hear you're having trouble with your Dana Wallet transaction. Please check to see if there was an issue with the payment method used, such as insufficient funds or if a payment limit was reached. If those potential issues aren't the cause, it's possible there could be a temporary issue with Skrill's system. Please be patient and give it a little time. If the issue persists, contact Skrill's customer support directly for further assistance. The link to their latest contact information is right here on this page. They'll be able to take a closer look at your specific situation and offer a solution.

Unfortunately, once a withdrawal request has been made on Skrill, it is generally not possible to cancel it if it's still in progress. This is due to the fact that once the withdrawal process has started, the transaction typically moves into the banking system where it's out of Skrill's control. We suggest you carefully review all the details before initiating a transfer to avoid any problems. If you still have issues or concerns, please immediately contact Skrill's customer support for further assistance even though they cannot guarantee a cancellation.

If your account has been restricted and you're asked to provide a source of wealth, this is part of Skrill's effort to combat fraudulent activity and ensure compliance with regulatory standards. You will need to provide documents proving your source of wealth. This might include a bank statement, proof of earnings (like a pay slip), or documents showing a property sale or inheritance. The exact documents required may vary depending upon your circumstances. Make sure any documents you submit are clear, readable, and up-to-date. Once the requested documents have been received and reviewed, Skrill will then lift your account restriction, provided everything is in order.

We're sorry, but as an assistant, we're only equipped to provide general guidance about Skrill's services. If your Skrill account has been permanently closed, it's best to reach out to Skrill's customer service team directly to inquire about the situation. We can't assist in re-opening accounts or addressing individual account issues. Skrill accounts can be closed for various reasons, including inactivity or violation of terms of service. A specific reason should be communicated to you by the Skrill team.