Sam's Club Customer FAQ

You cannot change your Plus membership to a regular membership online. However, you can visit your local Sam's Club to make the change in person.

You can change your Plus membership to a regular membership by visiting the Membership Services counter at your local Sam's Club. They can assist you with the change and provide any necessary adjustments to your account. Be sure to bring your membership card for verification.

To cancel your Sam's Club membership and request a refund, you can visit your local Sam's Club location or log into your account online. Memberships canceled within 30 days of purchase generally qualify for a refund. If you purchased your membership with a credit card, the refund will be processed back to that card. For memberships canceled after 30 days, it typically does not qualify for a refund, but you can confirm specific details in your member agreement.

Sam's Club does not offer price matching for items that go on sale after your purchase. However, if an item you bought is marked down within a specified return period, you may be eligible for a price adjustment. Check the return policy for specific details on timing and eligibility.

To cancel your Sam's Club membership and prevent it from renewing, you can visit your local Sam's Club location. Alternatively, you can manage your membership online through your account settings. Follow the prompts to cancel your membership. It's important to note that if you cancel before your renewal date, you won't be charged for the next membership period.