SHEIN Customer FAQ

Refunds are typically processed back to the original payment method used for the purchase. If you no longer have access to that card, it is recommended to reach out for assistance. There is a link to the most up-to-date contact information right here on this page.

To return a package to SHEIN, ensure the items are unused and in their original packaging. Log in to your SHEIN account, go to 'Orders,' and select the item(s) you wish to return. Follow the prompts to print the return label and include it in your package. Ship the package back to the designated address. Be mindful of the return window and any applicable return policies.

You can find the most up-to-date contact information to reach a live person at SHEIN right here on this page you are viewing.

To find out about your order, log in to your SHEIN account and go to the "My Orders" section. Here, you can view the status and details of your current and previous orders.

You can access your SHEIN account from any device, not just your lost phone. Simply go to the SHEIN website or download the SHEIN app on a new device. From there, log into your account with your username and password. If you don't remember your password, there is an option to reset it through your registered email address. Once you have logged in, you will be able to check the status of your pending orders or make changes as necessary.