SHEIN Customer FAQ

We are unable to provide specific order tracking details. However, you can track your order status directly on your account or through the order confirmation email you received. If there are issues with delivery, please check for any notifications regarding delays or contact us using the link to the latest contact information provided right on this page.

If you've received your order but not all items are included, please check your order confirmation to ensure all items were supposed to be in that shipment. If items are missing, we recommend checking the order status for updates. If the issue persists, follow the instructions provided in the return and exchange policy on this page for assistance.

It appears that you received only part of your order. Occasionally, items may be shipped separately or there could be an error with the shipment. Please check your order confirmation for any updates regarding missing items. For specific information regarding your order, you can refer to the tracking details or the order status on our site.

If you didn't receive your order, please check your order status and delivery details. For refund requests due to non-delivery, ensure to have your order information handy when proceeding with the process. You can find the most up-to-date contact information right here on this page for further assistance regarding your situation.

To exchange a dress for a smaller size, start by initiating a return within the return window. Follow the return instructions provided on the SHEIN website. Once your return is processed, you can then place a new order for the smaller size. Please ensure that the dress is in its original condition and all tags are attached.