SHEIN Customer FAQ

If your orders show as delivered but you haven't received them, we recommend checking with your neighbors or your local delivery service as they may have been left nearby. Sometimes packages are marked as delivered before they arrive at your doorstep. Consider checking in with your local post office or delivery service for insights on the delivery status. If the issue persists, please refer to the contact information on this page for further assistance.

To verify your delivery address before placing an order, you can check the address you entered during the checkout process. Ensure all fields are accurate, including your name, street address, city, state, and postal code. It’s important to confirm that everything is correct to avoid delivery issues.

We understand how frustrating this situation can be. It is important to have your order details and tracking numbers ready when addressing the issue. For assistance, please refer to the link on this page which provides the most up-to-date contact information for SHEIN.

You can check the status of your order by visiting the order tracking section on the SHEIN website or app. Enter your order number and email address to view the most current updates on your shipment.

If your online payment status shows pending, it typically means the transaction is still being processed. If the payment does not go through, the funds should bounce back to your account. However, the exact timing can depend on your bank or payment provider's policies.