SHEIN Customer FAQ

If you didn't receive your order, please check your order status and delivery details. For refund requests due to non-delivery, ensure to have your order information handy when proceeding with the process. You can find the most up-to-date contact information right here on this page for further assistance regarding your situation.

To exchange a dress for a smaller size, start by initiating a return within the return window. Follow the return instructions provided on the SHEIN website. Once your return is processed, you can then place a new order for the smaller size. Please ensure that the dress is in its original condition and all tags are attached.

If you're having trouble logging into your SHEIN account and your phone number isn't being accepted, ensure that you are using the correct phone number associated with your account. Also, check for any input errors such as extra spaces or incorrect formatting. If issues persist, try resetting your password. Further assistance can be found by checking the most up-to-date contact information right here on this page.

To add your apartment number to your order, you need to enter it in the address field during the checkout process. Ensure you include it in the designated address section to ensure it is properly saved for shipping. If you've already placed your order and need to update your address, please check the order details section in your account for possible options.

It's possible that your order was shipped in separate packages. Please check your order confirmation and shipping details for any updates. If the pants are missing, there may have been an issue with the order fulfillment. You can find the most up-to-date contact information on this page to reach out for assistance.