Ryanair Customer FAQ

We recommend reviewing the cancellation policy for your specific flight and fare type. Depending on the circumstances and your ticket, there may be options for requesting a refund or changing your flight. Please check the terms and conditions associated with your booking for more details on cancellations.

Ryanair’s policy states that if a flight is delayed for more than two hours, passengers will be provided with assistance, such as meals and refreshments, depending on the duration of the delay. In the event of a cancellation, passengers are entitled to choose between a full refund or re-routing to their destination. Additionally, if the cancellation is within 14 days of departure and not due to extraordinary circumstances, passengers may be eligible for compensation. For more specific details, it’s best to refer to the terms on the Ryanair website.

There is a link to the most up-to-date contact information right here on this page that you are viewing.

Once you have applied for a refund on a cancelled flight, it typically takes up to seven days for the request to be processed. The refund will be issued back to the original payment method used for the booking. If it has been longer than this period and you haven't received your refund, it is advisable to check your account statement or payment provider for updates.

Changing the name on a flight that is already checked in is not allowed. Once you have checked in, all flight details including the name on the booking are final. We recommend ensuring all details are correct at the time of booking and check-in to avoid any issues.