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Rugman.com Customer FAQ

Top Answers & How-to Guides

What is Rugman.com's Phone Number?

The question we are asked most often is about how to talk to Rugman.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I request a custom rug size or design?

Yes, at Rugman.com, we offer the option to request a custom rug size or design. We understand that every space is unique, and sometimes...
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Order Tracking

How can I track my order?

You can track your order by logging into your account on our website and navigating to the order history section. There, you will find...
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Returns and Exchanges

What should I do if I receive a damaged or defective item?

If you receive a damaged or defective item from Rugman.com, please contact our customer service team as soon as possible to report...
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What is your return policy?

At Rugman.com, we have a hassle-free return policy to ensure your complete satisfaction with your purchase. If for any reason you are...
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Can I return a rug if I don't like the color or style?

Yes, at Rugman.com, we understand that sometimes a rug may not meet your expectations in terms of color or style. That is why we offer...
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Payment Methods

What payment methods do you accept?

At Rugman.com, we are pleased to offer a variety of convenient and secure payment methods to enhance your shopping experience. We accept...
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Order Changes

Can I cancel or change my order?

Yes, you can cancel or change your order on Rugman.com. We understand that circumstances may change or preferences may evolve. If you...
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Delivery Times

How long does it take for an order to be delivered?

At Rugman.com, we strive to provide prompt and reliable delivery for all our orders. The delivery timeframe may vary depending on your...
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International Shipping

Do you ship internationally?

Yes, Rugman.com offers international shipping services. We understand that our customers come from all around the world, and we are...
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Product Information

Are the rug measurements accurate?

Yes, the rug measurements provided on Rugman.com are accurate. We strive to offer our customers precise and reliable information about...
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Promotions and Discounts

Do you offer any discounts or promotions?

Yes, Rugman.com offers various discounts and promotions to provide customers with great value. We regularly feature sales events and...
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Custom Orders

Can I request a custom rug size or design?

Yes, at Rugman.com, we offer the option to request a custom rug size or design. We understand that every space is unique, and sometimes...
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Help me with my Rugman.com customer service issue

Ask any question you have about Rugman.com customer service. We will do our best to get you answers right away.
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