What is your return policy?

Ross-Simons.com has a straightforward return policy designed to accommodate customers who may need to return their purchases. Generally, items purchased from Ross-Simons can be returned within a specified period, typically within thirty days of receipt. This allows customers to assess their purchases and ensure satisfaction with their items. When returning an item, it is important to ensure that it is in its original condition, including any packaging and documentation that came with the product. A customer must include a return form or clearly indicate their order number to facilitate a smooth return process. Ross-Simons usually offers a refund to the original payment method upon processing the return. Some items may be subject to different return rules, such as personalized or custom-made jewelry, which might not be eligible for return. Also, certain promotions or special sales may have specific return conditions. To understand the full details and any recent updates to the policy, customers are encouraged to visit the official Ross-Simons website. The website will provide comprehensive information regarding the terms of returns, eligible items, and any special conditions that may apply. It is always a good practice to read the return policy prior to making a purchase to ensure a pleasant shopping experience.