© GetHuman Inc.

Puma Customer FAQ

Top Answers & How-to Guides

What is Puma's Phone Number?

The question we are asked most often is about how to talk to Puma customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Puma customer service, get an answer now.
Contact Puma customer service

Recent Puma Customer Questions

Help me with my Puma customer service issue

Sales Events

How Do I Find Black Friday Deals for Puma?

Puma has plenty of high-quality sporting gear, footwear, and accessories. If you plan on buying gifts for an athlete or...
Read more

How Do I Make an Order for the Puma Black Friday Event?

You can make an order for the Puma Black Friday event on their website. Once you place your order, you cannot exchange or...
Read more

How Do I Find Cyber Monday Deals for Puma?

Service issues can occur at any time, and others require prompt help. That's why GetHuman provides simple guides that customers...
Read more

How Do I Make an Order for the Puma Cyber Monday Event?

Placing orders for products during promotional events can be quite hard. With the urgency the situation provokes to avoid...
Read more

Returns and Refunds

How Do I Return an Item to Puma from Their Black Friday Sale?

Puma participates in Black Friday event to give discounts to their customers. You can return an item to Puma and if Puma...
Read more

How Do I Return an Item to Puma from Their Cyber Monday Sale?

Puma allows you to return items to them within fifty days after buying them. For the return items to be accepted, they should...
Read more

What should I do if I receive a damaged or defective item?

If a Puma customer receives a damaged or defective product, they should inspect it thoroughly and document any issues with...
Read more

What is Puma's return policy for regular-priced items?

Puma's return policy allows returns of regular-priced items within thirty days, provided they are unworn, in original...
Read more

How long does it take to process a refund for a returned item?

The time taken for Puma to process a refund after a return varies, generally taking a few business days. Factors affecting this...
Read more

Can I return an item purchased online to a Puma store?

Items bought online can usually be returned to a Puma store under certain conditions, such as being unworn and in original...
Read more

Can I cancel or modify my order after it has been placed?

Once an order has been placed with Puma, options to cancel or modify may be limited and should be acted on quickly due to fast...
Read more

Order Management

How can I track the status of my order?

Customers can track their order status through an order confirmation email from Puma, which contains a tracking number and...
Read more

What payment methods does Puma accept?

Puma allows a range of payment methods for customer convenience, including major credit cards and digital wallets like PayPal....
Read more

What is Puma's policy on price adjustments for sale items?

Puma generally considers the prices of sale items final once marked down, meaning no refunds or adjustments for any further...
Read more

Shipping and Size Information

Where can I find the size guide for Puma products?

Puma has a size guide available on its official website, typically found on product pages or in a dedicated section, to help...
Read more

Does Puma offer international shipping?

Puma does provide international shipping, but its availability can differ based on the country and items ordered. Customers...
Read more

Promotions and Discounts

Are Puma products covered by a warranty?

Puma products generally have a warranty covering defects in materials and craftsmanship. However, coverage details depend on...
Read more

Does Puma offer any promotions or discounts for new customers?

Puma frequently offers promotions and discounts, including special deals for new customers. These can include percentage...
Read more
We look to the Puma issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Puma issues reported to GetHuman
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!