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Puma Customer FAQ

Top Answers & How-to Guides

What is Puma's Phone Number?

The question we are asked most often is about how to talk to Puma customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Does Puma offer any promotions or discounts for new customers?

Yes, Puma does offer promotions and discounts for new customers. As a way to welcome new customers, Puma frequently provides special...
Ask any question you have about Puma customer service, get an answer now.
Contact Puma customer service

Black Friday Deals

How Do I Find Black Friday Deals for Puma?

Puma has plenty of high-quality sporting gear, footwear, and accessories. If you plan on buying gifts for an athlete or refreshing...
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How Do I Make an Order for the Puma Black Friday Event?

You can make an order for the Puma Black Friday event on their website. Once you place your order, you cannot exchange or change it....
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Cyber Monday Deals

How Do I Find Cyber Monday Deals for Puma?

Service issues can occur at any time, and others require prompt help. That's why GetHuman provides simple guides that customers can...
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How Do I Make an Order for the Puma Cyber Monday Event?

Placing orders for products during promotional events can be quite hard. With the urgency the situation provokes to avoid running out...
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Returns

How Do I Return an Item to Puma from Their Black Friday Sale?

Puma participates in Black Friday event to give discounts to their customers. You can return an item to Puma and if Puma accepts the...
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How Do I Return an Item to Puma from Their Cyber Monday Sale?

Puma allows you to return items to them within fifty days after buying them. For the return items to be accepted, they should be in...
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What should I do if I receive a damaged or defective item?

If you receive a damaged or defective item, please reach out to our customer service team as soon as possible. Provide them with details...
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What is Puma's return policy for regular-priced items?

Puma's return policy for regular-priced items allows customers to return their purchases within 30 days from the date of purchase....
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How long does it take to process a refund for a returned item?

The processing time for a refund on a returned item typically takes around 7-10 business days once the item is received by our warehouse....
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Can I return an item purchased online to a Puma store?

Yes, you can return an item purchased online to a Puma store. Puma offers a hassle-free return policy for online purchases, allowing...
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Ordering

How can I track the status of my order?

To track the status of your order, you can log into your account on our website and view your order history. Once logged in, you will...
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Can I cancel or modify my order after it has been placed?

Yes, it is possible to cancel or modify your order with Puma, but it is subject to certain conditions. If you wish to cancel the order,...
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Sizing

Where can I find the size guide for Puma products?

You can find the size guide for Puma products on the official Puma website. Simply visit the website and navigate to the section dedicated...
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Shipping

Does Puma offer international shipping?

Yes, Puma offers international shipping to various countries worldwide. Customers can easily place orders on the Puma website and select...
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Payments

What payment methods does Puma accept?

Puma accepts a variety of payment methods to ensure a convenient and secure shopping experience for its customers. We accept all major...
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Warranty

Are Puma products covered by a warranty?

Yes, Puma products are covered by a warranty. Puma provides a warranty on their products to ensure customer satisfaction and guarantee...
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Price Adjustments

What is Puma's policy on price adjustments for sale items?

Puma's policy on price adjustments for sale items is as follows: once an item has been purchased at a sale price, Puma does not offer...
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Promotions

Does Puma offer any promotions or discounts for new customers?

Yes, Puma does offer promotions and discounts for new customers. As a way to welcome new customers, Puma frequently provides special...
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Help me with my Puma customer service issue

Ask any question you have about Puma customer service. We will do our best to get you answers right away.
We look to the Puma issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Puma issues reported to GetHuman
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