Can I return or exchange an item that I've purchased?

Pottery Barn Kids has a flexible return and exchange policy that is designed to accommodate customers' needs. Generally, items that are purchased can be returned within a specified period, typically within thirty days of purchase, provided they are in their original condition, including any packaging, tags, or accessories that were included with the item. It is important to note that certain items like personalized products, or those that have been used or assembled, may not be eligible for return or exchange. For customer convenience, Pottery Barn Kids usually allows returns to any retail store location, if applicable, or items can be returned by mail. To initiate a return by mail, customers will typically need to visit the Pottery Barn Kids website where they can find specific instructions for creating a return shipping label. This process includes providing order details and any relevant information to ensure a smooth return experience. For exchanges, Pottery Barn Kids typically facilitates this process through similar methods, but customers should ensure they follow the steps outlined for exchanges specifically, which can sometimes differ slightly from the return process. For the most complete and updated information regarding the return and exchange policy, including the timelines, conditions, and any exclusions, it can be helpful to browse the current web page. The website will also provide any necessary contact information should further assistance be required.