According to the findings in this article, customer satisfaction and complaints are received in equal measure at Plymouth Rock Assurance. Thus, it can be said that the company does not offer the best service for auto insurance policies. However, since the company has still managed to achieve an A+ rating by BBB and stands at a good position in the insurance market, working with them is still recommended.
Plymouth Rock Assurance was established to offer clients high-level insurance products and other products around coverage. Its innovative approach has managed to offer customer satisfaction giving them the best choice to do business with. Whether online, on-call or physically, Plymouth rock agents are available at any time. With some additional bonuses on their products and various customizable policies, the company has managed to deliver at a very high rate.
Plymouth Rock Assurance is a good company that prides itself on an A+ rating by Better Business Bureau and only has ten customer complaints for the past three years. That is considered a small number for insurance companies. Most reviews on their site show that complaints are primarily because of claims. However, the company does not respond to all the reviews.
There are at least 37 reviews by customers for this company, with about three out of five stars. According to reviews, this is good for the site that enjoys a small number of positive reviews. Besides, there is still a small number of customer complaints that are primarily associated with claim issues. The company comes out at number 11 in the Mid-Atlantic based on the J.D. Power's 2020 U.S.
Plymouth Rock Assurance had some negative reviews. First, there are not many reviews that can produce a substantial deduction to work with. Surprisingly, it has an A+ rating at BBB but only a few positive reviews. However, the company offers a claims satisfaction guarantee. This is quite important as it helps customer care manage complaints and reduce several pending complaints. Regardless of the few negative reviews, the company cannot be said to be a red flag.
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