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Peapod Customer FAQ

Top Answers & How-to Guides

What is Peapod's Phone Number?

The question we are asked most often is about how to talk to Peapod customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Peapod Customer Questions

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Order Management

How Do I Check My Peapod Order Status?

Peapod is a grocery shopping service that allows users to shop online and have the items delivered or picked up the same day of...
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Can I change or cancel my Peapod order?

Customers can change or cancel their Peapod orders up to a specific cutoff time before delivery or pickup. Modifications can be...
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How do I update my delivery address?

To change the delivery address with Peapod, users should log into their account via the website or app. After accessing...
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Payment and Fees

What payment methods does Peapod accept?

Peapod accepts various payment methods including major credit cards like Visa and MasterCard, as well as debit cards that...
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What are Peapod's delivery fees?

Peapod's delivery fees depend on factors like order size, location, and membership status. Smaller orders often incur standard...
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Are there any membership fees for using Peapod?

Peapod typically does not charge a standard membership fee for grocery delivery, allowing customers to create an account and...
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Promotions and Customer Support

Does Peapod offer coupons or discounts?

Peapod occasionally provides coupons and discounts, which can include savings on certain items or percentage reductions on...
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What should I do if I have a problem with my delivery?

In the event of a Peapod delivery issue, customers should review their order details and check the status via the website or...
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Products and Policies

What is Peapod's return policy?

Peapod's return policy focuses on customer satisfaction. Customers can return damaged, spoiled, or incorrect items, including...
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Does Peapod offer organic or gluten-free products?

Peapod provides a range of organic and gluten-free items, including fruits, vegetables, snacks, and more. Availability may...
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How does Peapod handle substitutions for unavailable items?

Peapod has a procedure for product substitutions when items are out of stock. Customers can set their preferences while...
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What should I do if I receive the wrong item?

If you receive an incorrect item, first verify your order confirmation. Then report the discrepancy through Peapod's website or...
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Delivery Information

Does Peapod deliver to my area?

Peapod provides delivery to various locations, but it differs by area. You can check if Peapod services your location by...
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Can I schedule a specific delivery time with Peapod?

Peapod allows customers to choose a specific delivery time when placing an order online. Available time slots depend on...
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What happens if I am not home during my Peapod delivery?

If a customer is not at home for a Peapod delivery, the driver may leave the groceries in a safe place or the delivery may be...
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We look to the Peapod issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Peapod issues reported to GetHuman
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