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Mozy Customer FAQ

Top Answers & How-to Guides

What is Mozy's Phone Number?

The question we are asked most often is about how to talk to Mozy customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Mozy Customer Questions

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Pricing and Plans

What are the different pricing plans for Mozy?

Mozy provides various pricing plans catering to individual and business needs, focusing on personal file backup for individuals...
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What happens if I exceed my storage limit with Mozy?

When an individual surpasses their storage limit with Mozy, they typically receive notifications. They may not be able to...
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How can I upgrade my Mozy storage plan?

To upgrade a Mozy storage plan, users need to sign into their account and find the upgrade option in account settings. They can...
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What is the process for canceling my Mozy subscription?

To cancel a Mozy subscription, a user must log into their account on the website and navigate to billing or account settings to...
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Backup Options

Can I backup multiple devices with Mozy?

Mozy does allow users to back up multiple devices, including computers, laptops, and servers, based on their selected plan. It...
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What types of files can I backup with Mozy?

Mozy can back up a wide array of file types such as documents, images, and media files. It supports formats like .doc, .xlsx,...
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Is there a limit on the number of files I can backup with Mozy?

Mozy sets limits on the number of files users can back up, which depend on the chosen subscription plan. These plans may vary...
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Are there any backup limits based on the type of files I choose?

Mozy generally does not enforce strict limits on the types of files for backup, but there can be restrictions on certain system...
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Can I retrieve files from my backup if I'm not connected to the internet?

Mozy primarily relies on internet connectivity for file retrieval from backups, making it difficult to access them without...
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Security and Access

Is my data secure with Mozy?

Mozy prioritizes data security through robust encryption methods and multiple protection layers, including physical security...
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Can I access my Mozy backup from anywhere?

Mozy allows users to access their backups from anywhere with an internet connection, offering convenient retrieval through a...
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Does Mozy offer a mobile app?

Mozy does not have a specific mobile app for backup but allows file access through a mobile-friendly web interface. For the...
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Support and Troubleshooting

What support options are available for Mozy users?

Mozy offers users various support options including a comprehensive knowledge base for self-help, a community forum for sharing...
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How can I restore my files from Mozy?

To restore files from Mozy, users need to log in to the Mozy interface, select the files or folders they want to recover, and...
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What should I do if I encounter issues while using Mozy?

When encountering problems with Mozy, updating the application, restarting the computer, and checking the internet connection...
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We look to the Mozy issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Mozy issues reported to GetHuman

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