How Do I Return Metro PCS Equipment After I've Canceled?

Metro PCS is a prepaid wireless telecommunication brand by T-Mobile. It is a mobile carrier that sells phones and accessories and services such as data and network coverage. Its customers have the convenience of purchasing equipment, either online or in retail stores. However, the company's devices are prone to elicit mixed reactions of satisfaction or displeasure. This is common with most technological equipment since everyone has their tastes and preferences.

You may find yourself in a situation whereby you just made a device purchase from Metro PCS, but you've changed your mind. You should have the assurance that the company's return policy is on your side, and you can quickly return the equipment and get a refund. Below is a look at the steps you should take when replacing Metro PCS equipment.

The process

Subscribers using new devices from Metro and aren't satisfied with the device or service can return the equipment for device and service refund. However, the return is only applicable for reasons that don't involve warranty issues. To return the device:

1. You must return it to the original place of purchase within seven days after buying
2. The equipment should be in a new-like condition
3. Ensure that you include all the equipment's accessories and original packaging as well as the payment receipt
4. Phones should have less than an hour of talk time while voiceless accessories ought to have lower than 200 MB of data usage
5. If you made the purchase online, you could return the equipment to the Online Returns Center by following the instructions in the shipping package (the online returns policy has a 30-day return limit)
6. Customers who made purchases in retail stores can physically take the devices to the place of issue

The return process is a detailed procedure that doesn't cover all items. For instance, the company doesn't offer refunds for application downloads, SIM card purchases, or device upgrades. If you're unable to return your device on your own or need clarifications on the return policy, you can contact Metro PCS's customer care team for the same. Here's how.

Phone call

Through the toll-free line, subscribers can contact the customer care representatives and seek solutions for their service problems. You can air out your return issue, and an agent will walk you through the steps you can take. The staff will also offer important tips and provide follow-up services.

Help page

Metro PCS has an online help page where its clients can get the help they need for various service issues. The help desk has multiple help topics that you can skim through then choose one that addresses your return issue. A team member form the customer care department will communicate with you and assist in solving your problem.

Twitter

Social media tools have an undeniable power that gets things done. Twitter is a platform that Metro PCS uses to communicate with its clients. You can leverage the publicity that comes with the media and deliver your service issue. The company agents may reach out to you promptly and help you to solve your problem.

Facebook

Metro PCS on Facebook is yet another way of reaching out to customer service reps. You can speak to the agents via their business page or through direct messages in Messenger. The team will guide you on how to return your equipment.