MetLife is an auto insurance provider, and if you are shopping for insurance for your car then you should know how well its customers are satisfied. MetLife has received a variety of different customer satisfaction ratings from such companies as the National Association of Insurance Commissioners, J.D. Power, Reviews.com, and the Better Business Bureau.
There are many different factors to weigh when you're trying to compare auto insurance from different companies. Because each company calculates rates differently, and offers different coverage and discounts, all you can do is try to find an auto insurance company with a good balance of features. While your premiums, deductibles and coverage are all important factors to consider, so is customer satisfaction. Even if price, coverage and other options seem good, if many of a company's customers are unsatisfied, you might be too. MetLife is a nationwide auto insurance provider, and if it is one of the companies you are considering, you can find out about MetLife's customer satisfaction ratings below.
The J.D. Power review company conducts a highly regarded yearly study of the customer satisfaction levels of all of the auto insurance companies. It gives MetLife a score of 826 out of 1000, which is about average.
The NAIC, or National Association of Insurance Commissioners, conducts its own annual study of auto insurance companies' customer satisfaction. It has given MetLife a rating of 0.69. This is a below-average score, and it shows that MetLife has more customer complaints than is normal for an insurance company of its size.
The Better Business Bureau gives MetLife's auto insurance division a B- rating. This indicates a very slightly above average score, indicating net positive customer satisfaction, but not by very much.
Reviews.com gives MetLife a 3.6 out of 5 star rating, which is comfortably above average. It shows the company receiving relatively few complaints.
MetLife's customer satisfaction ratings range from a little below average to well above average. Taken altogether, MetLife seems to have an above average level of customer satisfaction.
If you have other questions about MetLife, contact a MetLife representative. You can reach one by phone, help desk, email, or chat room.
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