Does Amica Have the Highest Customer Satisfaction for Auto Insurance?

AMICA Mutual Insurance Co., the country's oldest mutual auto insurer, was established in 1907. The firm is a nationwide writer of car, house, marine and umbrella insurance with headquarters in Lincoln, Rhode Island. AMICA Life Insurance Company, a fully owned subsidiary, offers life insurance to its members across the country. They have 44 locations around the country and employ over 4,000 people.

Customer satisfaction was assessed in five areas in order of their importance: interaction, policy options, pricing, billing procedure and policy information and claims.

In the J.D. Power and Associates survey of vehicle insurers in the New England region, AMICA Auto Insurance got the highest customer satisfaction rating in the United States Power Rankings 2019 Auto Insurance Research. It awarded AMICA Auto Insurance with an award for customer satisfaction with vehicle insurance for the eighth straight year in New England and the 20th year overall. AMICA also scored 30 points better than the area norm, with an 852 on a 1,000-point scale.

Customers who buy auto insurance have opted for direct distribution methods, which avoids the use of agents and instead rely on self-service technologies. That change has helped overall customer satisfaction with vehicle insurance companies reach its best level ever, according to the J.D. Power 2019 U.S. Auto Insurance Study. The following are some of the study's major results for 2019:

1. Over the last 20 years, customers' reliance on agents has decreased by 33%. Almost a quarter of clients who have an agent claim they have never met them in person or over the phone. Almost a third of clients prefer to handle everything themselves.
2. The price sensitivity of insurers peaked in 2010, just when the S&P 500 was at its lowest point. With a probable market correction looming, insurers must understand how to use the study's key performance metrics to reduce price sensitivity.
3. This year, the average premium amount remained unchanged, which greatly improved consumer satisfaction. Customers report that vehicle insurance prices have leveled off in 2019, following two years of substantial rises. The $100 mark is the point at which a price increase begins to have a detrimental impact on consumer satisfaction and retention.
4. When car insurance clients bundle their auto policy with other policies, such as house and life insurance their satisfaction ratings are substantially greater than when they do not bundle. Insurers, on the other hand, have done a terrible job of making bundlers lives simpler.
5. According to a recent study by Insurer SatisfactionIndex.com, customer satisfaction with U.S. car insurers is at an all-time high of 831, on a 1,000-point scale. Customers that employ direct distribution strategies have the greatest overall satisfaction rate of 23%.

This cutting edge gives insurance companies a wake up call to make adjustments that benefit their clients without too much hustle.

Unique discounts offered, such as legacy discounts that combine loyalty with a discount for family members, forward-collision and adaptive headlight discounts where cars are designed to be safer that helps to minimize the risk of accidents and injuries, and good driving rewards where you can earn points that factor in lowering your deductible, waive your deductible or cover a portion of your accident-related expenses.

You'll also receive points based on how long it's been since you've had a claim, how long you've been with AMICA, how many policies you have, and whether or not you refer people to the carrier.