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Merrell.com Customer FAQ

Top Answers & How-to Guides

What is Merrell.com's Phone Number?

The question we are asked most often is about how to talk to Merrell.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Merrell.com Customer Questions

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Returns and Exchanges

What is Merrell's return and exchange policy?

Merrell's return and exchange policy allows customers to return or exchange unworn footwear within sixty days of purchase,...
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Can I cancel or modify my order after it has been placed?

Once an order is placed on merrell.com, whether it can be canceled or modified depends on its status. If it has not shipped,...
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Store Location and Shipping

Where can I find my nearest Merrell store?

To locate your nearest Merrell store, you can utilize the store locator feature on the official Merrell website. Enter your zip...
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Can I track the status of my order?

You can track your order status on Merrell.com once it ships. A confirmation email with tracking details will be sent. If you...
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Does Merrell offer international shipping?

Merrell does provide international shipping, enabling global customers to access their footwear. Shipping details vary by...
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Product Information

What is the warranty on Merrell products?

Merrell offers a one-year warranty on their footwear, covering manufacturing defects but excluding normal wear and misuse....
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Are Merrell shoes waterproof?

Merrell provides a variety of waterproof shoes, especially in their hiking and outdoor collections, featuring advanced...
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Are Merrell shoes suitable for hiking?

Merrell shoes are crafted specifically for outdoor activities like hiking and are favored for their comfort, durability, and...
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What is Merrell's sizing guide?

Merrell offers a detailed sizing guide that helps customers find the right footwear size by providing US and UK measurements....
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Are there eco-friendly options available in Merrell products?

Merrell emphasizes sustainability by offering eco-friendly products made from recycled materials and responsibly sourced...
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Can I get my Merrell shoes customized?

Merrell does not generally provide customization options for their footwear. However, there are many styles, colors, and sizes...
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Payments and Promotions

What payment methods does Merrell accept?

Merrell.com provides several payment options for shoppers, including major credit cards like Visa, MasterCard, American...
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Are there any discounts or promotions currently available?

Merrell.com regularly provides various discounts and promotions, which change based on seasons and events. Checking the...
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We look to the Merrell.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Merrell.com issues reported to GetHuman
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