What if I receive a damaged or defective item?

If a customer receives a damaged or defective item from Loot Crate, it is important to first review the policies and procedures on the Loot Crate website regarding such matters. Often, Loot Crate aims to provide quality products and desires to ensure customer satisfaction. In the case of receiving an item that is not in pristine condition, the customer typically has options for resolution. It is advisable for the customer to take clear photographs of the damaged or defective item and to retain any original packaging if possible. This evidence can be crucial for processing any claims. Loot Crate generally has a return or exchange process in place to address these situations. Many times, a customer may be able to exchange the item for a new one or request a replacement depending on the specific circumstances. It is also possible that the customer may need to provide information related to their order, such as their order number, to facilitate the resolution process. For detailed instructions on how to proceed with a damaged or defective item, including any time limits for reporting the issue, it is best for the customer to investigate the current web page for Loot Crate's specific guidelines. Following this process will help the customer receive the assistance they need in a timely manner.