Light In The Box Customer FAQ

To initiate a return, please look for the return section within your account on the Light In The Box website. There, you should find information on how to submit a return request or ticket. Make sure to review the return policy for any specific instructions related to your items.

If you have been charged twice for two orders, you should review your order history to confirm. If you only wish to keep one order, you may need to return the unwanted item according to the return policy. Be sure to check on the process for initiating a return for the dress you do not need.

You can track the status of your order by checking the order tracking section on the website. This will provide you with the most current information regarding the shipping and delivery of your dresses and pant suit.

There is a link to the most up-to-date contact information right here on this page that you are viewing.

We understand your concern regarding the 2XL blue polo. Please check your order confirmation for tracking information, which may provide updates on your shipment status. If the tracking indicates that your order should have arrived, there may be an issue with the delivery. You can find the most relevant assistance regarding order inquiries right here on this page.