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My card was charged twice.There are two orders , and I only need one dress
If you have been charged twice for two orders, you should review your order history to confirm. If you only wish to keep one order, you may need to return the unwanted item according to the return policy. Be sure to check on the process for initiating a return for the dress you do not need.
Asked Mar 6, 2026 1:58 AM
I ordered 2 dresses and a pant suit where are they?
You can track the status of your order by checking the order tracking section on the website. This will provide you with the most current information regarding the shipping and delivery of your dresses and pant suit.
Asked Mar 5, 2026 3:14 PM
How do I speak to a real person in Returns?
I am 81 years old and do not speak computer!
845-358-9050
There is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Jan 14, 2026 3:28 PM
I have not received my 2XL blue polo.
We understand your concern regarding the 2XL blue polo. Please check your order confirmation for tracking information, which may provide updates on your shipment status. If the tracking indicates that your order should have arrived, there may be an issue with the delivery. You can find the most relevant assistance regarding order inquiries right here on this page.
Asked Dec 27, 2025 6:50 PM
The sweatpants i ordered are too small, and the material is thin. I want to return my order, and request a full refund
We understand that you are not satisfied with your order. To initiate a return and request a full refund for your sweatpants, please follow the return process outlined on our website. Typically, you will need to provide details about your order and the reason for the return. Ensure that the items are in their original condition and packaging for a smooth return process.
Asked Dec 16, 2025 4:04 PM
Help me with my Light In The Box customer service issue
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