Lazada Customer FAQ

We're sorry to hear about the issues you're experiencing with your LazPayLater account. To retrieve your account, you should first try reinstalling your Lazada app. If that doesn't resolve the issue, sign in using your old device and check your account settings to ensure that LazPayLater is enabled. If you're unable to resolve the issue, we recommend that you update your app to the latest version. Alternatively, ensure that you're logging in using the correct account details, as LazPayLater is linked to your Lazada account. If all these steps fail to retrieve your LazPayLater account, there might be a technical issue. We're not sure about that.

There could be several reasons why you're unable to initiate a return. The return window for your purchase may have closed (typically, Lazada offers a return within 7 days for most items). Also, not all items are eligible for return, especially perishables, digital products, or personal care items. Another possible reason could be that your order may not have been marked as 'Delivered' in Lazada's system. Please make sure you check all these considerations. If you're still unable to initiate a return, there may be a glitch in the system and we suggest trying again later.

Yes, you can. If you have received a defective product or have been scammed, Lazada offers a "Return & Refund" policy. You can initiate a return by going to your order details and clicking on the "Return" button. The product will undergo a quality check, and if it is indeed defective, a refund will be processed back to your original payment method. However, this process must be triggered within 7 days of receiving the product. Please make sure to provide detailed information about the defect so they can handle your request accurately.

We're sorry to hear about your account. Lazada may temporarily lock accounts due to suspicious activity for the safety of our users. Typically, you should receive an email with instructions on how to unlock your account. If you did not receive one, please check your spam folder. If you still cannot find it, it's possible you may have to reset your password. If all else fails, it's best to reach out to Lazada's customer support for further assistance.

If you've encountered a "Too many attempts" message while trying to log into your account, it's because of repeated unsuccessful attempts to verify your number. This is a security measure to prevent unauthorized access. Usually, you will need to wait for 24 hours before you can attempt to log in again. Ensure that you are entering the correct mobile number and that it's connected to your Lazada account. If troubles persist after 24 hours, it's best if you're patient and try it again later.