Lazada Customer Service Issues

Dear Customer Support, I spoke with Ms. Christine from your team last Wednesday about LAZADA selling our product OHHIRA OMX without authorization. Probio Medcare Inc. has exclusively distributed this product for over 20 years. Ms. Christine said she would escalate the matter to management. We are awaiting a response from Lazada regarding unauthorized sales by HEALTHNOW and JC PHARMA. LAZADA should not allow these companies to sell our product. Please alert us if anyone tries to sell it on Lazada. Your swift action to prevent such activities would be greatly appreciated. Thank you.

Good morning, I'm Mark Benjie Solomon. I recently cancelled an order due to receiving the wrong item from Lazada. They refunded me through Lazada wallet. After searching online, I found out I can withdraw the funds using LBC. I followed the process, received a confirmation text, and was informed the remittance code was sent to my email. I use my Facebook account on Lazada, and the associated email is different than what I currently use. I checked my email but didn't find anything from Lazada. When I checked my Lazada account, it showed an old email that I don't have access to. I attempted to call customer service but couldn't speak directly to a person. I need guidance on how to receive the remittance code at [redacted] It's frustrating not being able to reach customer service easily.

I have yet to receive my order number [redacted][redacted], which was placed on October 16, [redacted], for the Summer Topee Female Sun Protection Hat and Retractable Kong Ding Baseball Cap in light brown and sea blue. Despite being fully paid $24.10, I have not received the items as of today in November. I am confused why I am being asked to review items that have not been delivered. Please investigate this matter or provide a refund promptly as it has left me feeling disappointed and hesitant to place future orders. I have placed other orders which are on their way, but these two items are missing from the shipment. I have always trusted your company, but this experience is making me lose faith. I await your prompt response. Thank you. Date: November 4, [redacted].

I received the incorrect item, received a refund, but now wish to cancel the refund. However, the remittance code was sent to my old unused email, which I cannot access. I tried to contact an agent via the provided landline number but after spending [redacted] pesos on the call, it got disconnected without resolving my issue. The chat support team has not been helpful so far.

Dear Forum Members, I am located in Sri Lanka and seeking assistance regarding a recent complaint I submitted to daraz.lk. I purchased a product at a higher price that turned out to be of inferior quality and stopped working within just two weeks. Despite reaching out to Daraz Sri Lanka through multiple channels such as email, phone, and live chat, I have not received a satisfactory response. I was promised a callback from a representative named Shehan Pasindu, but it has been over a week with no contact. I have been a loyal customer since Daraz was known as Kaymu in Sri Lanka, but the level of customer service I have experienced this time is the worst I have encountered. Please address my issue promptly. The relevant order number is #[redacted][redacted]. I kindly request a refund and urge the Daraz Sri Lanka team to prioritize finding solutions for customers rather than delaying resolution. Thank you for your attention to this matter. Best regards,

Good evening! I am seeking verification regarding a seller. I purchased a Blackberry Key2 from the Best Electronic Store on Lazada. Yesterday, I paid 3k to Judy Ann S. ([redacted]8) for the item, and today the seller requested an additional 1.5k for shipping, which I also paid. Despite being confused, I asked for my order to be delivered, and the seller assured me it would arrive tomorrow at 10 AM. Now, the seller is asking for an additional 3k for taxes and insurance for the courier, claiming it's refundable. I have evidence of our conversations, my payment receipts, and the contact numbers used. How can I verify the seller's legitimacy and handle this situation? I seek clear and truthful assistance with this issue. Thank you.

I have a question about my recent delivery. The tracking number shows that the parcel was delivered, but I haven't received it yet. I filed a complaint thinking it was missing, but the delivery person contacted me and said I received it. I later found it at my office. I want to cancel the complaint to avoid negative consequences for the rider. How can I do this?

Hello, I am confused about why my order cannot be delivered. I have provided my full address in my address book, which I use for other shopping apps, and their couriers can locate me without any issues. I also included my mobile number, which I believe is essential for couriers to contact me if needed for guidance. Today, however, I did not receive any communication regarding the delivery of my package. This has occurred multiple times, leading me to reconsider ordering from Lazada. Despite this, I still have faith in your product quality. I am disappointed with the lack of communication and hope that you reach out to customers like me who are eagerly awaiting their orders. It is frustrating to be informed that our details are incomplete when we have provided them. This recurring issue needs to be addressed promptly.

I am Glenn L., a loyal Lazada customer. I recently purchased a 65" Smart Samsung TV from Robinsons Appliance Store on Lazada with a COD option. However, I was asked to pay before delivery due to the item's value. I obliged by paying at 7-Eleven using the provided barcode. To my surprise, the order was canceled later that day. Despite multiple attempts to reach out to Robinsons Appliance Store, I received no response. It appears I may have been scammed, and I want to alert Lazada about this incident. I hope they can address this issue and possibly assist in the recovery of my payment. It's essential to bring attention to such fraudulent activities to protect other customers. Please keep me informed of any progress on this matter. Thank you for your attention. Regards, Glenn L., President of Computer Systems Institute.

Hello, I recently purchased a Translator Type WL02 without a user manual. I am unsure how to use the device and request that you provide instructions in German or English. Otherwise, I will have to return the item since I do not understand the language used for installation. I eagerly await your prompt response. Best regards, P. Buttgen

I'm experiencing issues with the tracking on my Lazada account. I contacted the seller, and they assured me they've shipped my order, even providing a photo as proof. Despite this, my Lazada status shows the item as packed and awaiting shipment. With the holiday season upon us, I want peace of mind and assurance that my paid orders won't get lost.

Order Number: [redacted][redacted] Tracking Number: MP[redacted] Courier: Romualdo Manalili Ramos / LEX PH I need help checking my order mentioned above. The status shows as "DELIVERED" on December 17, [redacted], but I haven't actually received the items. The proof of delivery is marked as "RTS". What seems odd is I had two orders from the same shop, with one successfully delivered and received on the same day. However, this specific order was not delivered. I have already reached out to the seller but have not received a response. Please provide an update on the status of this order as I have already made the payment. Thank you.

I need to address an issue regarding the Ximex group in Pampanga. The behavior of their delivery personnel has been extremely disrespectful and unprofessional. They often resort to blackmail just to push their own schedule onto customers without prior notice. This lack of communication results in customers like me having to chase them down for deliveries in San Fernando instead of receiving them at the designated location. Their attitude is unacceptable. I recommend assigning a different courier like LBC, improving the social skills of delivery staff, and providing proper training on handling logistics and customer interactions. Managers should lead by example and ensure that each customer is treated respectfully and individually. Moreover, Ximex employees need to remember they represent both Ximex and Lazada in their interactions with clients. It is important to address these issues promptly for improved service quality.

My parcel hasn't arrived even though the tracking information says it's been delivered. I never got a call from the rider for pickup. I reached out to the rider, who mentioned resigning and not knowing the whereabouts of my order. Despite paying online, I'm left without my package. Speaking to the seller didn't resolve the issue; they claim it was delivered, and someone signed the delivery slip. I request a thorough investigation into this discrepancy. Order Details: Tracking Number: MP[redacted] Order Number: [redacted][redacted]

I ordered a rice cooker from Lazada and it was delivered on December 21. Unfortunately, on December 25, the rice cooker stopped working without any damage caused by us. We would like to return the item and get a refund. However, the Lazada tracking website still shows the package as "shipped" when we have already received and paid for it. This is preventing us from filling out a return form online. We tried reaching out through live chat, but the holiday season has delayed the process. We hope this tracking error can be rectified promptly so we can proceed with the return. We are concerned that the holiday days might affect the 7-day return policy, and we don't want to be penalized for something beyond our control. Thank you.

On November 23, I received a delivery from Lazada, specifically Makee Electronic, which was the New MXQ Pro 5G (Android 10.0) 4K Ultra HD Android TV Box with Wireless Wifi and Quad Core (4GB RAM - 64GB ROM). Unfortunately, just two days later, the box got stuck in sleep mode. After reaching out to the seller, they instructed to return the item. However, due to a delay past the 7-day return policy with Lazada, I had to organize the return through LBC. I paid [redacted] pesos to return the item to Makee in Manila, which they received on December 12 according to the LBC tracking. However, they are waiting for an order from Lazada to process any action, while Lazada refers back to the return policy time frame. Despite contacting Lazada and being told to wait, I am still left with no resolution in sight. How can I proceed to either get a replacement or a refund? Your assistance is greatly appreciated. - Peter

Regarding my refund for failed delivery with tracking number [redacted][redacted], I placed the order on December 26, [redacted]. On January 7, [redacted], I was notified by Lazada Limited of a logistic issue with the order. They mentioned it was intercepted and would be automatically cancelled with a refund to my gcash account within 1-3 days. I followed up on January 8, speaking with Kat, who explained the process and assured me of the refund's arrival. When I followed up on January 9, Kat mentioned the refund would be via voucher, but I requested it to be returned to my gcash account. She confirmed the refund was processed and assured me of its arrival within 24 to 48 hours. Despite numerous follow-ups till today, January 16, [redacted], no refund has been received. The delay and lack of updates have been disappointing, and I urge prompt action on this matter to rectify the situation.

I have a concern about my order placed on 01-31-21. The delivery was made to our compound without any prior text or call informing me of the delivery. It was received and paid for by our neighbor as it was a Cash on Delivery (COD) transaction. After 1-2 days, I was being asked to pay again for the item that I was unaware had been delivered. I tried to locate the item, but it seems to be missing. My concern is whether I can still get a refund for what I paid or if it's possible to have the item I ordered replaced.

I encountered an issue with my LEX PH delivery. The delivery attempt was made while I was at work, and I was unaware my package would arrive that day. I missed the delivery, and when I tried to reschedule, it failed. Checking the app later, I was surprised to see that the delivery was cancelled without my consent. I work in logistics myself, and I believe there should have been proper validation. I am frustrated that they assumed I wanted to cancel the parcel when I did not request it. This affects the seller too, as the item is worth over [redacted]. The tracking number is MP[redacted]. I am eager for the package to be redelivered promptly without going through RTS. I hope this issue gets resolved without further complications.

I am writing about my recent order, my Son's order #[redacted][redacted] for a Microphone Condenser, necessary for his online classes. Unfortunately, the delivery I received was incomplete, missing the microphone. Despite my son's efforts to communicate with the seller, Z-ONE.PH, they refused to refund or replace the item, insisting the package was complete. I am seeking assistance to have the microphone shipped promptly, as I may have to involve the DTI if this matter is not resolved.