Kiwi.com Customer FAQ

If you have paid for your booking but haven't received your confirmation, please check your spam or junk email folder. It's possible the confirmation email may have ended up there. If you still cannot find it, there is a link to the most up-to-date contact information right here on this page.

The flexible flight option at Kiwi.com allows travelers to modify their itineraries more conveniently. This option provides the freedom to change travel dates or destinations for a small fee. It’s perfect for those who may need to adjust their plans after booking. The benefit is that you can secure a seat without the worry of changing circumstances. Terms and conditions apply, so it’s essential to review them at the time of booking to understand how changes can be made and any associated costs.

If you've booked a ticket but haven't received it yet, it may take some time for the confirmation email to arrive. Check your spam or junk folder to see if it was mistakenly filtered. If it still hasn't appeared, please refer to the most up-to-date contact information right here on this page for assistance with your booking.

If you booked a flight ticket yesterday and haven't received your ticket or booking reference, please check your email's spam or junk folder. It's possible that the confirmation email was directed there. If you still don't see it, there could be a delay in processing. Make sure you entered the correct email address at the time of booking. If the issue persists, please refer to the link on this page for the most up-to-date contact information to get further assistance.

If your boarding pass does not reflect the baggage you purchased, it's important to check your booking details on the Kiwi.com website or app. Sometimes, the information may not appear on the boarding pass but is still attached to your reservation. Ensure you have a confirmation email showing your baggage purchase. If there is any discrepancy, it's best to refer to the most up-to-date contact information available on this page.