Kiwi.com Customer FAQ

If you're having trouble obtaining a refund for a canceled flight, it's important to check the specific terms of your booking. Refund processes can vary based on the airline's policy and whether you booked through Kiwi.com. Ensure you have your booking details handy when following the outlined procedures. Please refer to our provided resources for guidance on initiating a refund request.

If you have paid for your booking but haven't received your confirmation, please check your spam or junk email folder. It's possible the confirmation email may have ended up there. If you still cannot find it, there is a link to the most up-to-date contact information right here on this page.

The flexible flight option at Kiwi.com allows travelers to modify their itineraries more conveniently. This option provides the freedom to change travel dates or destinations for a small fee. It’s perfect for those who may need to adjust their plans after booking. The benefit is that you can secure a seat without the worry of changing circumstances. Terms and conditions apply, so it’s essential to review them at the time of booking to understand how changes can be made and any associated costs.

If you've booked a ticket but haven't received it yet, it may take some time for the confirmation email to arrive. Check your spam or junk folder to see if it was mistakenly filtered. If it still hasn't appeared, please refer to the most up-to-date contact information right here on this page for assistance with your booking.

If you booked a flight ticket yesterday and haven't received your ticket or booking reference, please check your email's spam or junk folder. It's possible that the confirmation email was directed there. If you still don't see it, there could be a delay in processing. Make sure you entered the correct email address at the time of booking. If the issue persists, please refer to the link on this page for the most up-to-date contact information to get further assistance.