Kiwi.com Customer FAQ

If your boarding pass does not reflect the baggage you purchased, it's important to check your booking details on the Kiwi.com website or app. Sometimes, the information may not appear on the boarding pass but is still attached to your reservation. Ensure you have a confirmation email showing your baggage purchase. If there is any discrepancy, it's best to refer to the most up-to-date contact information available on this page.

To cancel a flight and request a refund, log in to your Kiwi.com account, navigate to your bookings, and select the flight you wish to cancel. Follow the prompts to complete the cancellation process. Refund eligibility depends on the fare rules of your ticket. If the ticket is refundable, the refund will be processed back to the original payment method. Please note that processing times may vary.

If you cannot find your confirmation email, check your spam or junk folder as it may have been filtered there. You can also search your email inbox for keywords related to your booking, such as "Kiwi.com" or the destination. If you still cannot locate it, there is a link to the most up-to-date contact information right here on this page to assist you further.

It is important to check your spam or junk email folders in case the confirmation email was filtered there. Ensure that you used the correct email address when booking. If you still cannot find it and the booking does not appear in your Kiwi.com account, please refer to the most up-to-date contact information available on this page for further assistance.

If you have not received a confirmation for your flight ticket, please check your email's spam or junk folder. It's also possible that there was a typo in the email address provided during booking. If you're still unable to find your confirmation, please refer to the contact information available on this page to address the issue directly.