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Jos A. Bank Customer FAQ

Top Answers & How-to Guides

What is Jos A. Bank's Phone Number?

The question we are asked most often is about how to talk to Jos A. Bank customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are gift cards available for purchase at Jos A. Bank?

Yes, gift cards are available for purchase at Jos A. Bank. Gift cards provide a convenient way for customers to give the gift of choice...
Ask any question you have about Jos A. Bank customer service, get an answer now.
Contact Jos A. Bank customer service

Order Status

How do I check the status of my order?

To check the status of your order, you can easily do so by visiting our website and logging into your account. Once logged in, you...
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Can I track my package after it has been shipped?

Yes, you can track your package after it has been shipped by using the tracking number provided in the shipping confirmation email....
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Return Policy

What is Jos A. Bank's return policy?

Jos A. Bank offers a flexible and customer-friendly return policy to ensure ultimate satisfaction. If you are not completely satisfied...
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Shipping

Does Jos A. Bank offer international shipping?

Yes, Jos A. Bank does offer international shipping. Whether you are from Canada, Europe, Australia, or other select countries, you...
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Payment Methods

What payment methods are accepted by Jos A. Bank?

Jos A. Bank accepts various convenient payment methods for a seamless shopping experience. Customers can make purchases using major...
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Alterations Services

Does Jos A. Bank offer alterations services?

Yes, Jos A. Bank offers alteration services to ensure the perfect fit. Our talented team of experienced tailors is dedicated to providing...
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Rewards Program

What is the Jos A. Bank Rewards Program?

The Jos A. Bank Rewards Program is a loyalty program designed to reward our valued customers for their continued support and purchases....
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Fit Comparison

What is the difference between regular and slim fit?

The main difference between regular and slim fit at Jos A. Bank is the cut and silhouette. Regular fit offers a more traditional, relaxed...
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Product Warranty

Do Jos A. Bank suits come with a warranty?

Yes, Jos A. Bank suits are backed by a satisfaction guarantee. They believe in the quality and craftsmanship of their products, and...
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Order Changes

Can I cancel or modify my order once it has been placed?

Yes, you can cancel or modify your order with Jos A. Bank, but only if it hasn't entered the processing stage. Once an order has been...
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Gift Cards

Are gift cards available for purchase at Jos A. Bank?

Yes, gift cards are available for purchase at Jos A. Bank. Gift cards provide a convenient way for customers to give the gift of choice...
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Help me with my Jos A. Bank customer service issue

Ask any question you have about Jos A. Bank customer service. We will do our best to get you answers right away.
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