If you experienced a problem with an InterContinental Hotels & Resorts property, you may want to complain about it to the company. To do this the right way, start by talking to the front desk clerk. If that doesn't work out, talk to the manager about the problem. If that doesn't work out either, contact InterContinental Hotels & Resorts' customer service department.
InterContinental Hotels & Resorts is a very popular chain of luxury resorts and hotels, and most guests enjoy their stays without incident. However, if you were a recent guest of InterContinental Hotels & Resorts and found a serious problem with its property, you may wish to complain about it to the company to make sure it gets fixed and, perhaps, to get a refund of some sort. To learn how to do this properly, just keep reading. This article has all the information you need.
Your first instinct may be to go straight to the manager, but this would be a mistake. The clerk at the front desk is there to help guests take care of their problems. The manager won't likely appreciate you taking them from their numerous duties to deal with an issue that the front desk clerk could probably handle by themselves. Besides, going to the front desk clerk first might get the matter resolved much more quickly.
If the front desk clerk can't resolve the problem, it's time to take the issue to the manager. When you see them, don't assume the desk clerk has fully explained everything. Go over the problem again with the manager, who will most likely be able to resolve the problem in a satisfactory way.
If talking to the manager doesn't help either, the next step is to contact InterContinental Hotels & Resorts' customer service department. Tell a representative all about the problem and about the steps you have already taken to get the matter resolved. To contact a customer service representative, you must use the phone. There is no customer service email, help forum or chat.
When you make your complaint to an InterContinental Hotels & Resorts employee, remember these things if you want to get the best results:
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