Updated

Indiegogo Customer FAQ

Top Answers & How-to Guides

What is Indiegogo's Phone Number?

The question we are asked most often is about how to talk to Indiegogo customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What happens if I don't fulfill my rewards or deliver my product?

If a creator fails to fulfill their rewards or deliver their product, Indiegogo has a Trust & Safety team that investigates such cases...
Ask any question you have about Indiegogo customer service, get an answer now.

Recent Indiegogo Customer Questions

Why isn't there a 'Funds' tab on my campaign dashboard?

The 'Funds' tab will only appear on the campaign dashboard once your campaign has started receiving contributions. This tab is used to manage funds and view the summary of your contributions. If your campaign hasn't received any contributions yet, the 'Funds' tab won't be visible. Once you start getting contributions, it should appear automatically.
Asked Mar 20, 2024 5:55 PM

How can I get $110.00 in contributions from my closed campaign?

If your Indiegogo campaign is closed, but you have not yet requested disbursement and still have $110.00 in contributions you would like to access, you can do so by going to your campaign's 'Funds' tab on the dashboard. From there, you can request disbursement of your funds. Please note that while the process to initiate the transfer is immediate, it could take up to 15 business days for the funds to appear in your bank account. If you had previously set up disbursements, your funds should have been automatically transferred once the campaign ended.
Asked Mar 20, 2024 5:37 PM

Help me with my Indiegogo customer service issue

Overview

What is Indiegogo?

Indiegogo is a leading crowdfunding platform that connects people with innovative ideas to a global community of backers. It serves...

Process

How does Indiegogo work?

Indiegogo operates as an online crowdfunding platform that helps individuals and organizations bring their creative projects to life....

Fees

What are the fees for using Indiegogo?

The fees for using Indiegogo vary depending on the type of campaign you are running. For campaigns that reach their funding goal, Indiegogo...

Campaign Goals

What happens if my campaign does not reach its funding goal?

If a campaign on Indiegogo does not reach its funding goal, there are a few options. Firstly, flexible funding allows the campaigner...

Funds

When will I receive the funds raised through my campaign?

The timing of receiving funds raised through a campaign on Indiegogo varies based on several factors. Once the campaign ends, it enters...

Rewards

Can I offer rewards to my backers? How does that work?

Yes, you can offer rewards to your backers on Indiegogo. Rewards are a way to thank and incentivize your supporters. They are typically...

Tips

What are some tips for running a successful Indiegogo campaign?

Running a successful Indiegogo campaign requires careful planning and execution. Firstly, create a compelling campaign page with a...

Responsibility

What happens if I don't fulfill my rewards or deliver my product?

If a creator fails to fulfill their rewards or deliver their product, Indiegogo has a Trust & Safety team that investigates such cases...
We look to the Indiegogo issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Indiegogo issues reported to GetHuman
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated