© GetHuman Inc.

Illuminating Company Customer FAQ

Top Answers & How-to Guides

What is Illuminating Company's Phone Number?

The question we are asked most often is about how to talk to Illuminating Company customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I update my account information?

To update account information with Illuminating Company, customers can log into their account on the official website and...
Ask any question you have about Illuminating Company customer service, get an answer now.
Contact Illuminating Company customer service

Recent Illuminating Company Customer Questions

Help me with my Illuminating Company customer service issue

Service Management

How do I report a power outage?

Customers can report a power outage using the Illuminating Company's website or mobile app, where they can enter relevant...
Read more

How can I sign up for paperless billing?

To sign up for paperless billing with Illuminating Company, customers should visit the official website, go to the billing or...
Read more

How can I transfer my service to a new address?

To transfer service to a new address with Illuminating Company, customers should gather their current account information and...
Read more

How do I update my account information?

To update account information with Illuminating Company, customers can log into their account on the official website and...
Read more

Power Outages

How do I read my electric meter?

Reading an electric meter is simple, whether it is analog with dials or digital with a display. Analog meters have alternating...
Read more

What is the average duration for power restoration during an outage?

The average time for power restoration varies widely based on factors such as outage severity and location. While minor outages...
Read more

What are the common causes of power outages in my area?

Power outages can be caused by various factors including severe weather, equipment failure, planned maintenance, accidents, and...
Read more

What should I do if I see downed power lines near my home?

If someone encounters downed power lines, they should prioritize safety by avoiding contact and staying at a safe distance. It...
Read more

What should I do if my power goes out during a storm?

In the event of a power outage during a storm, prioritize your safety by staying indoors and using flashlights instead of...
Read more

Billing and Payments

What are the payment options available for my electricity bill?

Illuminating Company provides multiple payment methods for electricity bills, including online payments via the website or...
Read more

What are the current rates for residential or commercial electricity?

Electricity rates for residential and commercial customers depend on factors like location, usage, and chosen plans. The...
Read more

Are there any discounts available for low-income customers?

Illuminating Company offers various financial assistance programs for low-income customers, such as the Percentage of Income...
Read more

How do I contact customer service for billing inquiries?

Customers looking to resolve billing inquiries with Illuminating Company should refer to the official website for the most...
Read more

Energy Efficiency

Are there any energy-saving programs or incentives available?

Illuminating Company provides various energy-saving programs and incentives to assist customers in reducing energy use and...
Read more

What energy efficiency tips does Illuminating Company recommend?

Illuminating Company recommends several energy efficiency practices, including the purchase of ENERGY STAR appliances, using...
Read more
We look to the Illuminating Company issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Illuminating Company issues reported to GetHuman
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!