House of Fraser Customer FAQ

If you ordered two items and only received one, it's possible that the second item is still being processed or was delayed. Please check your order confirmation for details about the shipment. If the second item does not arrive shortly, the most up-to-date contact information is available right here on this page for you to inquire further about your order.

If part of your order hasn’t been dispatched, please check the order status in your account. Sometimes items are shipped separately, or there may be a delay with a specific item. If you need further assistance, there is a link to the most up-to-date contact information right here on this page.

It can take some time for order confirmations to be sent, especially during busy periods like bank holidays. Please check your spam or junk folder to ensure the email isn’t there. If you still haven’t received it, your order may still be processing.

You can track your order by visiting the order tracking section on the House of Fraser website. Simply enter your order details to view the status and location of your package.

Hmmm... we're not sure about that. Please refer to the most up-to-date contact information right here on this page for further assistance with your order.