The question we are asked most often is about how to talk to Hotels.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
I cancelled a reservation but I want to restore it
Unfortunately, once a reservation is canceled, it cannot be restored. You will need to make a new booking for your stay. Be sure to check the availability and any applicable rates for your desired dates.
Asked Nov 19, 2024 4:18 AM
when showing hotel price it says it encludes taxes and resort fees so is that the total cost
Yes, when hotel prices on Hotels.com indicate that they include taxes and resort fees, it generally means that the price shown is the total cost you will pay for your stay, excluding any incidental charges you may incur. Always check the details to ensure there are no additional fees before finalizing your booking.
Asked Aug 14, 2024 7:07 PM
How do I get in touch with you?
There is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Aug 11, 2024 5:56 PM
I want to change my email, but the page says error
If you're encountering an error when trying to change your email on Hotels.com, try clearing your browser's cache and cookies, or use a different browser. If the issue persists, there is a link to the most up-to-date contact information right here on this page that you're viewing.
Asked Jul 22, 2024 4:58 PM
I need a large problem resolved that I had with a reservation. Please provide the phone number or email address where I can start my complaint.
We're sorry to hear you've had a problem with your reservation. To start your complaint process, there's a link on this page to the most up-to-date contact information for Hotels.com. Simply find and click on that link to start your process.
We look to the Hotels.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.