If your Home Depot order didn't arrive when it should, you might want to make a complaint about it. Start by talking to the manager of your local Home Depot store if your order was shipped from or to that store. Otherwise, call the company's customer service department. If Home Depot claims that they shipped your order in a timely fashion, then the problem either lies with the shipping company or is the result of theft.
If your Home Depot order didn't arrive when it was supposed to, you might feel the need to complain about the delivery. You may be able to find out what happened to your order that way and how to either get it or get a refund for it. To learn how to complain to Home Depot about a late delivery, keep reading.
Home Depot doesn't have a complaint line or any online complaint form. To make a complaint, you will have to talk to one or more people who work for the company in different capacities.
You have a few options when ordering from Home Depot. You can have it shipped to your home from your local Home Depot store, from a distant store to your local store, where you can pick it up, or have it shipped to your home from a more distant location. If you chose either of the first two options, start by contacting the manager of your local Home Depot store. They can help you find out whether the issue originated in their store, in a different store, or with the shipper. If the manager isn't around when you try to contact them, ask for the manager's office number and call at another time. There's no point in talking to an employee who can't really help with your problem.
If your order was shipped from another Home Depot location, or if your local store's manager wasn't able to help you, it's time to contact a Home Depot customer service representative. You can reach one by chat, help forum, or phone.
The problem could have nothing to do with Home Depot at all. In that case, you need to make a complaint to the shipper. Look in the order confirmation email to find the shipper used for your order.
If nobody knows what happened to your package and insists it was delivered to your home on time, somebody might simply have stolen it. You can report the theft to the police, but there's probably nothing they can do.
When making your complaint, remember always to be courteous to the employees you talk to. Make it clear that, while you might be upset about the order being late, you are not upset with them. Discuss facts, not feelings. Clearly explain what you think needs to happen to fix things. If you follow these guidelines, you'll be much more likely to get what you want.
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