Canceling an existing transfer with HSBC can be done online through your personal banking account. Log into your account, select the existing transfer you wish to cancel and make the cancellation request. If the transfer is processing, call HSBC customer support to see if it can be reversed or canceled since processing transactions typically cannot be stopped.
You've set up a money transfer in your account, but now you need to cancel it. How do you cancel an existing transfer in your HSBC account? You can get more information and assistance with your account features by calling HSBC customer service, and below are steps to canceling existing transfers.
First, it's important to understand how HSBC bank transfers work. Transfers can be processed quickly, so if you need to cancel a transfer, you need to take action. Once a transaction has begun processing, it typically cannot be canceled, and you will need to reach out to the recipient to either get a refund or recover the money, but HSBC does offer some options.
To cancel a transfer, do the following:
You may also be asked to enter a security verification code to stop an existing transfer or cancel upcoming transfers.
If the transfer is processing, you will have to call HSBC customer support to see if the payment can be canceled or reversed, but future payments for recurring transactions will be stopped at this point.
Canceling existing transfers depends on when you make the request and how it is made. Requests submitted via mail must be received three business days before the scheduled transaction. Telephone requests must also be made within three days of the transaction and be accompanied by a written verification of the request 14 days following the phone call.
Once a transfer has been canceled, check your account to make sure the funds have not been removed or have been replaced in the account. If the funds are not in your deposit account, you can call HSBC customer support for assistance in getting a refund.
HSBC works with customers to provide transfers, and the bank can work with you to ensure your requests are processed quickly and to your satisfaction. For more information or assistance with a wire transfer, call HSBC customer support.
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