HSBC Customer Service

Phone Number & Contact Info

HSBC's Best Phone Number

Toll-free·Calls Customer Service·Most popular HSBC number

How do I talk to a live human at HSBC?

A:Must choose an option 1-3.

Does HSBC offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Wednesday, and the most busy day is Monday.

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Wednesday, and the shortest are on Monday. How is this calculated?

HSBC Customer Phone Numbers

Business Accounts

Toll-free · 24 hours, 7 days · Press 2 · For lost, stolen cards, or fraud, press 1. If you are not an account member, press pound; otherwise, enter your account, card, or tax ID number.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this HSBC phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Must choose an option 1-3.
Here is how our research team describes the way the HSBC phone system greets you: Checking or savings account and living inside the US, press 1. If you applied for a checking or savings account and live outside the US, press 2.
Below are some clips we've found from HSBC's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

The first phone menu

"Thank you for calling HSBC.
If you applied for a checking or savings account, and live outside the United States, press one.
If you applied for a checking or savings account and live in the United States, press two."
Excerpt from a call with HSBC
Wednesday, January 3, 2024 12:02 PM

What are the hours and when should I call?

HSBC operates the call center for this 888-404-4050 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 230 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this HSBC phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like HSBC staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call HSBC is Wednesday. The most busy day to call is Monday. Again, this is based on a sample of 230 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Wednesday.

The best time to call HSBC

In summation, the best day to call HSBC is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that HSBC staffs the call center well on Wednesday.

Why Customers Call HSBC

If you have time to do a bit of reading before you call HSBC, we recommend you read over some of our problem-specific articles.

Can I access my HSBC (UK) accounts online?

Yes, you can easily access your HSBC (UK) accounts online. HSBC provides a convenient and secure online banking platform, allowing you to manage your accounts anytime and from anywhere. To access your accounts online, you will need to register for HSBC's online banking service. Once registered, you can log in using your unique username and password to view your account balances, transaction history, and make transfers or payments. The online platform also provides additional features like setting up alerts for account activity, requesting statements, and managing your personal details. With HSBC's online banking, you have full control and access to your accounts, ensuring a seamless banking experience whenever you need it.

Can I access my HSBC offshore account online?

Yes, you can access your HSBC offshore account online. HSBC offers a convenient and secure internet banking platform, allowing you to manage your account anytime, anywhere. With online banking, you can view your account balance, check transaction history, transfer funds between accounts, pay bills, and set up alerts for account activity. Additionally, HSBC's online banking platform provides advanced security measures to protect your personal and financial information. Whether you're at home or traveling abroad, you can enjoy easy access to your HSBC offshore account through their user-friendly online banking service.

What is HSBC Offshore?

HSBC Offshore is a service provided by HSBC, one of the world's leading international banks. It offers a range of banking and financial solutions specifically designed for individuals and businesses who want to manage their finances outside their country of residence. HSBC Offshore allows customers to open offshore accounts, access a wide selection of currencies, and benefit from international banking expertise. With HSBC Offshore, customers can enjoy the convenience of managing their finances from anywhere in the world, access competitive interest rates, and benefit from a comprehensive suite of wealth management solutions. HSBC’s global network, extensive experience, and commitment to security and privacy make HSBC Offshore a trusted banking partner for those seeking offshore financial services.

Top HSBC customer service problems

Click the link above to get answers to just about any HSBC customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More HSBC Customer Service Contacts

There are of course other ways to contact HSBC customer service besides the phone. Below we list the best ones, by medium.

HSBC Customer Help Desk / Web Support

hsbc.com - Customer Service
Online customer service support
As a last, sometimes only, resort- HSBC customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is HSBC's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a HSBC agent. This phone number is HSBC's best phone number because 1,380 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-404-4050 include Setup an account, Question, Complaint and other customer service issues. Rather than trying to call HSBC first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, HSBC has 2 phone numbers. It's not always clear what is the best way to talk to HSBC representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for HSBC. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like HSBC. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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