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Great West Health Customer FAQ

Top Answers & How-to Guides

What is Great West Health's Phone Number?

The question we are asked most often is about how to talk to Great West Health customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What are the out-of-pocket costs for different healthcare services?

At Great West Health, we understand the importance of providing transparent information about out-of-pocket costs for various healthcare...
Ask any question you have about Great West Health customer service, get an answer now.
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Provider Network

How can I find a healthcare provider in my network?

To find a healthcare provider in your network, you can start by visiting the provider directory on our website. You can also call our...
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Claim Process

What is the process for filing a claim?

To file a claim with Great West Health, you will need to obtain a claim form from the provider or download it from the website. Complete...
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How long does it take to process a claim?

At Great West Health, we strive to process claims as efficiently as possible. The time it takes to process a claim depends on several...
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Pre-Authorization

What is the procedure for pre-authorization of medical services?

The procedure for pre-authorization of medical services with Great West Health involves speaking with your healthcare provider to determine...
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Appealing Claims

What is the process for appealing a denied claim?

If a claim is denied by Great West Health, the first step is to review the explanation of benefits for details on why the claim was...
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Services Offered

What healthcare services does Great West Health offer?

Great West Health offers a comprehensive range of healthcare services to meet the diverse needs of its members. Our services include...
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Prescription Coverage

What is the coverage for prescription medications?

Great West Health provides comprehensive coverage for prescription medications. Our plans include a formulary that lists the medications...
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Plan Changes

Can I change my healthcare plan during the year?

Yes, you can change your healthcare plan during the year with Great West Health. We understand that your healthcare needs may evolve...
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Out-of-Pocket Costs

What are the out-of-pocket costs for different healthcare services?

At Great West Health, we understand the importance of providing transparent information about out-of-pocket costs for various healthcare...
Read more

Help me with my Great West Health customer service issue

Ask any question you have about Great West Health customer service. We will do our best to get you answers right away.
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