In a nutshell: Making a donation to someone on GoFundMe is a generous act that can really help out a struggling artist or entrepreneur. Unfortunately, and although it's rare, fraud does sometimes happen. If you believe you made a donation based on misleading or false claims by a donor, or if you suspect unauthorized charges have been made on your account, you can request a refund from GoFundMe. The refund request process is simple.
Making a donation to someone on GoFundMe is a generous act that can really help out a struggling artist or entrepreneur. Unfortunately, and although it's rare, fraud does sometimes happen. If you believe you made a donation based on misleading or false claims by a donor, or if you suspect unauthorized charges have been made on your account, you can request a refund from GoFundMe. The refund request process is simple.
To qualify for a refund:You must make the claim within one year of the donation you want refunded.You cannot have initiated a chargeback on the donation.You cannot make more than three refund claims in a month, or make them for frivolous reasons, as determined exclusively by GoFundMe.The donation cannot be one you made to your own fundraiser.You must reside in Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, Mexico, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, the United Kingdom, or the United States.You must still control the payment method you used to make the donation, as the refund can only be made to that payment source.You cannot have contributed to the alleged fraud or misuse of funds in any way.You donation had to have been made through the GoFundMe platform.
Explain your problems to them and ask for a refund. GoFundMe will not allow you to file a refund claim until you have tried to work things out with the organizer yourself.
If you are not able to get your money back this way, continue on with the next step.
GoFundMe Submit a Donor Claim
This might include a record of the correspondence between you and the organizer of the fundraiser and bank statements showing the charge date and amount.
Once you do, GoFundMe will investigate your claim. Once they have made a finding, they will notify you of it.
The amount of time GoFundMe takes to investigate your claim will vary depending on the circumstances. If you have any questions while you are waiting, contact a GoFundMe customer service representative.
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