Gemini Customer FAQ

To reset your trading password, please visit the login page of your Gemini account. There should be an option for "Forgot Password?" Click on that link, and you will be guided through the process to reset your password.

There can be various reasons for a delay in credits from your bank to your Gemini account, such as banking processing times or transaction reviews. Deposits can take some time to reflect in your account, especially if they happen outside of regular banking hours. If the funds do not appear in your account within a reasonable time frame, please refer to the most up-to-date contact information available on this page for assistance with your situation.

It may take some time for your bank transfer to be processed and reflected in your Gemini account. Bank transfers can take up to 5 business days to clear. If it has been longer than this, you may need to verify details with both your bank and Gemini to ensure there are no issues.

To sell your Gemini assets, ensure that the quantity you enter meets the market minimum requirement. This minimum varies depending on the asset you wish to sell. Verify the asset's minimum trade amount and adjust your order accordingly.

The security hold on Gemini is typically a measure enforced for the protection of the user's account and assets. There might be several reasons for this: failed login attempts, suspicious account activity, or the need to update or verify account information. Gemini's security protocols are put in place to guard against any adverse effects from hacking or fraud. It is essential to maintain the integrity of transactions and the safety of a user's digital assets. This security measure is crucial in ensuring that the platform operates responsibly, thereby enhancing trust within the Gemini community. It's always advisable to abide by the precautionary steps given by the system during these situations.