Gemini Customer Service Issues

I am facing a serious issue with my account currently being on hold at Gemini. Despite contacting their service desk and being assured that my account would be released on Monday, 10/24/[redacted], it remains frozen. Following their request for a photo of me with today's date and my ID, I submitted it yesterday. Now, I am still awaiting a response from Gemini. This matter is urgent for me as I require access to my funds immediately. Best regards, Ayad A. [redacted] [redacted]

Subject: Assistance Needed Regarding Gemini Account Issue Hi Drake/Veronica, Good afternoon! I would greatly appreciate your assistance regarding the documents I resent to the Support Team last night. Could you kindly confirm if you have received these documents and provide an update on the progress of resolving this issue? I believe the Security Team has had sufficient time to review the documents I submitted to unfreeze my Gemini Account. I am eager to know the next steps that need to be taken promptly. I have provided additional information that I believe will be beneficial for a prompt resolution. Your swift response is vital, as a week has already passed without a solution. This delay has hindered my ability to pay for my wife's urgent upcoming eye surgery. I value your attention to this matter. Please respond at your earliest convenience. Warm regards, Dario Jose Medina Jiménez

Subject: Urgent: Assistance Needed with Gemini Account Freeze Dear Support Team at Gemini, I hope this message finds you well. I am writing to express my concerns about the delayed response regarding my account freeze issue. I have been patiently waiting for updates on the review process conducted by your security team, as well as the necessary steps to resolve the situation. Unfortunately, the lack of communication and prolonged process have left me extremely dissatisfied with the customer support services provided. I kindly request immediate assistance in unfreezing my Gemini account. Could you please provide me with the necessary contacts within your organization to file a formal complaint? Any guidance or support in this matter would be greatly appreciated. Thank you for your prompt attention to this matter. Sincerely, Dario J. M. Username: [redacted]

A while back, I opened a Gemini account. Two years ago, I moved and updated my email address. Earlier today, I changed the password but now I can't access my Gemini account. The system won't accept my new email, and I can't recall the old password. I'm stuck and need help logging in. My new email is [redacted], and my phone number is 1 [redacted]. I recently set a new password for Gemini. Thanks, Michael

Hello, my name is Linda Fennell and you can reach me at [redacted] I have been attempting to access my crypto for two weeks now. After providing a new address, I had to wait an additional seven days, making it a total of 14 days of waiting. Despite following your instructions to set up an authorization app, I have not made any progress and my funds remain in your account. I am feeling frustrated and would like my money released as soon as possible. This experience has been very disappointing, and I have never encountered such issues in the past. Please address this matter promptly so I can withdraw my funds without further delay. Thank you, Linda.

Hello, I have finished my sales task, and I am requesting a refund of $12,[redacted]. I filled out the withdrawal form with my account details, but after confirming the withdrawal, I have not received the refund. My auditor, Gemini Nathaniel, mentioned an over-refund of $10,[redacted] and a 22.9% handling fee of $2,[redacted].41 in Singapore dollars that I need to pay for the refund to be processed. I am confused about this situation. Please assist me in resolving this matter regarding my refund. Thank you.

My Gemini account was frozen on Nov. 17, [redacted], due to an accidental ACH transfer I made on Nov. 16th. Despite attempting to resolve this, I have not received any assistance after contacting customer support multiple times. Gemini claimed to have reached out to me on Nov. 20, 21, 24, and 29, but I did not receive any of their purported communications. I provided my phone number and an alternative email address (excluding my [redacted]) to ensure smooth communication. I am willing to provide any necessary information for identity verification if I can establish contact with them. I am feeling frustrated as there are no other avenues to connect with a customer support representative. Your help in unfreezing my account is greatly appreciated. Thank you, Randy Coran. Address: [redacted] Bunting Circle, Fountain Valley, CA [redacted].